12 MONTH SECONDMENT/CONTRACT

Introducing Truyu 

We are a digital protection tool created by x15ventures, CommBank's corporate venture scaler. Our mission is to empower every Australian to be in control of their identity and reduce the financial, emotional and social impacts of fraud. 

Truyu helps Australians stay one step ahead of identity risk. Check where your personal information may have been exposed, monitor for identity and credit activity with Truyu Alerts, and act quickly with clear next steps and protective actions if something doesn’t look right. 

x15ventures is wholly owned by CommBank so your identity and personal details are in good hands. All data is encrypted and stored safely in accordance with our Privacy Policy. 

What it’s like to work here 

We’re a community of galvanisers, thinkers, and doers. We have a big, bold vision, which so far no-one has nailed (including us). That excites, rather than deters, us. 

We never lose sight of the impact we can have on people’s lives, and the role that each of us plays in shaping the bank of the future. We don’t take ourselves too seriously and make time to connect to celebrate and grow our people. 

At x15, we’re guided by three values: Care, courage, and commitment. And what does that mean? We’re aware, attuned, and always act to help our people and our customers. We’re more than just job titles and we don’t hide the human stuff. We lead with grit and grace and do what's right – even if it's hard. And, whatever happens, we always find a way. 

Where would you fit? 

This role is a key member of our collaborative team of thirteen, supported by risk, procurement and legal teams, and you will work closely with the product team and our engineering team. We are looking for someone who is not afraid to get their hands dirty and own the experience design stream as a solo designer, as well as being involved in all areas of the business. 

Role Overview 

This role will be critical in to creating best in class user experiences for our customers as we continue to evolve and scale this Product. You will leverage your breadth of experience across UX, UI and CX to play an important role in building a scalable digital protection product that our customers love. 

This role needs to blend design vision with hands-on delivery in digital product to deliver on our mission. 

Your role includes responsibility for: 

• Owning the end-to-end design experience across the Truyu app, website and supporting customer touchpoints. 

• Championing customer needs and ensuring design decisions are grounded in research, data and business context. 

• Communicating design concepts to various stakeholders and the core team effectively. 

• Bringing the Truyu brand to life across digital experiences. 

 
Key responsibilities:   

• Lead end-to-end product design from discovery through to delivery across UX, UI and CX.  

• Lead customer research, workshops, and user testing to inform product decisions and prioritisation. 

• Contribute to the development of new product concepts and solutions that improve Truyu’s product offering and customer experience. 

• Understand customer and business problems to co-create product strategy and inform digital product design, including customer feedback and analytics. 

•  Create user flows, wireframes, prototypes and high-fidelity designs to test ideas and support delivery. 

• Plan and manage UX and design responsibilities within project timelines and budgets.  

• Collaborate closely with engineering to support on-time delivery while maintaining high user experience standards. 

• Be the custodian of great design and voice of customer for all things UX, UI, brand, and collateral at Truyu. 
     

Who we are looking for 

• 5+years of proven experience in UX/UI design, with a track record of delivering successful digital products or services.   

• Exceptional UX and CX vision, recognising what a great customer experiences look and feel like and how to architect them.  

• Strong design craft, with the ability to use modern design and AI-powered tools to explore ideas, iterate quickly, and bring designs to life as functional prototypes 

• Proficiency in interaction design, information architecture, and usability testing methodologies. 

• Solid understanding of responsive design principles and accessibility standards. 

• Passion for staying ahead of design trends, technologies, and best practices in the fintech industry.   

• Team player with a positive attitude, strong collaboration skills, and effective communication.  

• Strong end-to-end product design skills with the ability to inspire and collaborate with multidisciplinary teams. 

Research shows that people from underrepresented backgrounds sometimes hesitate to apply for roles if they don't meet every requirement. If this is you, don’t worry - we still encourage you to apply. We are committed to creating a workplace that supports long-lasting and meaningful careers for everyone, and your unique skills and perspective might be just what we’re looking for! 

Why Join Us? 

• Enjoy a flexible and dynamic start-up environment 

• We nurture a safe space for our people to show up as they are! 

• Competitive salary and bonus structure 

• Opportunities for professional growth and development 

• Access to the best in class benefits that CommBank offers. 

 Please include a brief portfolio or link to an online portfolio along with your resume to support your submission. This is an essential element of the selection process.