Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior People Specialist

Overview:

This role sits at the heart of Mastercard’s People & Capability function, supporting employees and leaders while helping to improve how HR services are delivered.

You will combine HR operations, people analytics and project management to deliver an exceptional employee experience, resolve complex enquiries and identify opportunities to simplify and improve our processes. You will also support regional initiatives that influence workforce planning, rewards, employee engagement, benefits and learning.

Working closely with People & Capability leaders, Centres of Excellence and HR teams, you will use data and insights to support decision-making and help shape consistent, effective HR practices across the region.

What you will do:

• Supports the Leadership Team of People and Capability across initiatives and projects including workforce planning, rewards, employee engagement and training.
• Manages timely coordination and execution of day-to-day People and Capability activities by working with key stakeholders across the business
• Creates reports to support People and Capability program recommendations and track costs and performance of programs
• Leads crucial People and Capability activities including Analytics, Presentations, Executive Meetings, etc.
• Partners with employees, managers and leaders across Business Units, markets, or regions to develop and deploy People and Capability best practices
• Conducts analysis of People and Capability metrics and summarizes findings and implications

Role:

• Accountable for first line support and providing an exceptional customer experience for employees in connection with HR services and COEs
• Responsible for process excellence and continuous transformation improvements
• Resolve complex issues regarding HR inquiries.
• Complete simple to complex special projects, as needed.
• Interact with internal (COEs, HR Field teams) to obtain needed information to manage work to completion.
• Manage confidential data in a professional manner and according to MasterCard confidentiality requirements.
• Accountable of regional projects for benefit administration, process implementation, and compliance
• Independently identify process improvements and participate in the implementation of improvements.
• Ensure that the company works within the guidelines of each country it exists in to support legal, ethical, and jurisdiction limitations.
• Develop knowledge, skills, and understanding of the region / country it supports by participating in knowledge sharing activities with other members of the team.

All About You:

• Strong experience in Human Resources Operations, Analytics and project Management.
• Knowledge of relevant HR policies and practices, operations and people analytics.
• Ability to work under pressure and multi-tasking with efficiency and accuracy, Sense of urgency with a drive for results, accuracy and thoroughness, Ability to manage multiple priorities and initiatives while exercising sound judgment and flexibility, Strong interpersonal skills.
• Excellent oral and written communications skills
• Strong problem solving and troubleshooting skills
• Work effectively in dynamic, time-sensitive, high-volume environment, Results-oriented, strong follow-through skills
• Demonstrated advanced knowledge of data tools (e.g. excel) and operations processes for answering inquiries and identifying systems improvement
• Experience making informed process improvement observations utilizing technical and analytical skills
• Create or implement centralized and standardized HR processes to align with colleagues across the region

Ready to make an impact?

If you're passionate about HR operations, people analytics, process improvement, and delivering exceptional employee experiences, we'd love to hear from you.

Join Mastercard and help shape the future of People & Capability while supporting a workplace where everyone can thrive.

Apply today and be part of a team that connects people to endless, priceless possibilities.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.