Career Category

Job Description

What you will do 

Let’s do this. Let’s change the world.

Part of Amgen's R&D Strategy & Operations organization, the R&D Knowledge & Learning team serves staff across R&D and the Office of the Chief Medical Officer, transforming how we learn and grow together. We are reimagining learning as an integrated, longitudinal journey — inclusive of but not limited to traditional training — by deeply understanding roles, personas, and the competencies needed to deliver on our goals. Through our capabilities and expertise, which include learning & development, knowledge management, and the Amgen Library, we orchestrate tailored learning experiences that drive personal and organizational growth, empowering our teams to deliver on Amgen’s mission to serve patients around the world.

The AIN Learning Delivery Lead provides site leadership for Amgen R&D/OCMO’s Learning Delivery Center of Excellence in India. This role manages a team responsible for executing onboarding, logistics, content operations, and learning delivery activities that support R&D and OCMO functions globally. The Sr. Manager ensures delivery excellence, adherence to SLAs, and integration with global learning strategies defined by Learning Business Partners and Learning Professionals. This role drives standardization, automation, and operational efficiency through AI-enabled tools, preventing duplication of effort across functions.

Responsibilities: 

• Lead the AIN Learning Delivery team to execute onboarding, learning operations, content management, and reporting in alignment with global learning plans
• Establish intake, governance, and SLA management processes to ensure high-quality, timely delivery across supported functions
• Manage resource planning, workload prioritization, and vendor engagement for AIN-based delivery activities
• Partner with global Learning Business Partners (LBPs) and Learning Architects (LAs) to align execution with strategic learning objectives
• Coordinate with GxP Learning and Quality teams to ensure compliance requirements are met; delivery team supports execution, Quality retains validation ownership
• Implement automation and AI tools for scheduling, reporting, dashboards, and analytics to improve operational efficiency
• Monitor KPIs (cycle time, cost per learner, time-to-proficiency) and drive continuous improvement
• Manage site-level budget, capacity planning, and hiring; ensure follow-the-sun operational readiness
• Act as escalation point for learning delivery issues; resolve dependencies with global or cross-functional teams
• Foster a culture of consistency, collaboration, and compliance to avoid fragmented or siloed delivery approaches

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The AIN Learning Delivery Lead we seek is an experienced, strategic-minded leader with these qualifications: 

In addition to meeting one of these educational requirements, you must have at least 12 years of experience directly managing people and/or leading teams, projects, or programs, preferably in learning and development, training, or a related field.

Preferred Skills:

• Experience in regulated learning environments
• Familiarity with AI-enabled learning operations or digital learning tools
• Learning operations expertise
• Data-driven decision-making; experience managing KPIs and dashboards
• People leadership and cross-functional collaboration skills
• Knowledge of project management and continuous improvement methodologies
• Strong communication, governance, and stakeholder alignment skills