Career Category

Job Description

The Senior Manager, P2P Operational lead and AP Regulatory will serve as the on-the-ground leader of the P2P (P2P) operational team based in Amgen India (Hyderabad), with operational accountability for a eight-person team spanning both global P2P operational roles and AIN P2P Service owner. This is an integral role that is the link between P2P Global leadership team and AIN operational team members to ensure that the global strategy is translated into AIN operations and ensure staying closely connected with the global P2P teams. To ensure improved alignment and execution of global transformation initiatives and strategic priorities and create stronger governance and oversight of the AIN P2P organization.

Key Responsibilities

Team Leadership and Development

• Ensure AIN P2P team is aligned with and executes on the global transformation initiatives and strategic priorities.
• Directly manage two managers and four senior associates across Vendor master(1), invoice processing (1), global payments (1), AIN P2P Service owner (1), and statement reconciliation (2) and indirectly manages one senior associate.
• Set daily, weekly, and monthly priorities; conduct regular 1:1s, performance reviews, and career development conversations.
• Onboard new team members, build training plans, and maintain documented desk procedures across all functional areas.
• Foster a culture of ownership, quality, and continuous improvement.
• In collaboration with BPO and global functional owners, manage capacity, leave coverage, cross-training, and backup arrangements to ensure business continuity.

Operational Delivery

• Ensure timely and accurate execution across all P2P towers
• Manage AP Regulatory mailbox and incoming queries.
• Ensure highly compliant with AP regulatory requirements and pro-actively manages the regulatory agenda.
• Monitor daily queues, exception volumes, SLAs, and quality scores; intervene to clear roadblocks and reallocate work as necessary.
• Serve as escalation point for operational issues; partner with global function owners on more complex or recurring issues.
• Collaborate with Center of Excellence (COE) team to maintain local control environment: SOX evidence, segregation of duties, approval matrices, and audit readiness.
• Work collaboratively with internal and external stakeholders to support local regulatory reporting requirements across the enterprise.

Matrix Partnership with Global Function Owners

• Partner closely with global AP/invoice processing, global payments, and statements & reconciliation functional leads to ensure alignment on priorities, performance expectations, and program execution. Partner closely with Global Service owner; Global Vendor master data lead and Global requisitions lead.
• Translate global standards, SOPs, and KPI expectations into day-to-day execution for the AIN operational team.
• Create work instructions and documents on AP regulatory.

Reporting, Metrics, and Continuous Improvement

• Collaborate with internal stakeholders to enhance and review dashboards covering productivity, quality, SLA attainment, and exception aging across the towers.
• Identify automation and process improvement opportunities, partnering with global leadership and DTI team on prioritization and rollout.
• Support month-end and quarter-end close activities relevant to accounting’s balance sheet reviews.
• Contribute to global GPO transformation initiatives, including system upgrades, AI tool implementations, and policy updates.

Basic Qualifications:

• Master’s or Bachelor's degree and 12-17 years of work experience in a relevant field.

Key Competencies

• Ensure alignment with global teams and strategies
• Bias for action and continuous improvement
• Curiosity, integrity, and strong control mindset
• Data-driven decision making
• Matrixed stakeholder management
• Operational rigor and SLA discipline
• People leadership and team development