About this Senior Manager, IT Enterprise Applications, Digital Workplace role at Jamf
At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.
What you'll do at Jamf
The Senior Manager, IT Enterprise Applications, Digital Workplace is responsible for how technology works and feels for Jamf employees. This leader connects enterprise systems into a cohesive, scalable foundation that supports productivity and cross-team collaboration. You will own the roadmap, architecture, lifecycle management, and day-to-day operations of Jamf's Service & Knowledge Management and Employee Experience platforms (currently ServiceNow and Atlassian), with the opportunity to take on additional digital workplace platforms over time. You will build and develop a team of platform administrators, developers, and technical architects, and partner with the Senior Director of Enterprise Applications on long-term platform strategy while holding decision-making authority over execution, vendor relationships, and cross-domain escalations.
What you can expect to do in this role:
- Owns the technical roadmap, governance model, and architecture for Service & Knowledge Management and Employee Experience platforms (e.g., ServiceNow, Atlassian), reducing friction and modernizing how employees get work done
- Leads, coaches, and develops a team of platform administrators, developers, and technical architects, including performance management, staffing, and career growth, in alignment with Enterprise Applications goals
- Directs platform delivery, including planning, prioritizing, and releasing new functionality and enhancements across managed systems
- Leads platform governance and steering committees, aligning stakeholders across departments on priorities, changes, and roadmap decisions
- Serves as the technical escalation point for critical service disruptions, resolving cross-domain, vendor, and competing stakeholder issues, and escalating to the Senior Director when an issue carries significant business or budget impact
- Manages vendor relationships, licensing, contracts, and budget for managed domains, tracking utilization, forecasting spend, and communicating ROI to optimize cost and prevent SaaS sprawl
- Partners with IT, Security, and business stakeholders to architect and govern integrations and automated workflows across platforms and workplace systems (e.g., IDP, HRIS, collaboration tooling, AI tooling), and advises departments on platform capabilities for new systems and major process changes
- Leads evaluation and rollout of AI-powered platform capabilities (e.g., ServiceNow Now Assist, Atlassian Rovo, Microsoft Copilot), and uses AI tools to automate manual work and improve team efficiency
What we are looking for:
- 8+ years of experience delivering and managing enterprise applications and collaboration platforms in a complex, cross-functional IT environment (required)
- 5+ years of experience coordinating work across internal teams and external vendors, including managing SaaS budgets, contracts, and license negotiations with a focus on cost optimization and sprawl prevention (required)
- 3+ years in a formal people-management role, including hiring, performance management, and team development (required)
- Deep platform architecture experience, with hands-on configuration and administration background, in ServiceNow (e.g., ITSM, ITOM, ESM) or Atlassian (e.g., Jira Software, Jira Service Management, Confluence) (required)
- Effective executive communication and stakeholder management skills across technical and business audiences (required)
- Experience architecting and governing complex enterprise IT platforms across more than one vendor ecosystem, with the ability to anticipate how a change in one system affects others (preferred)
- Experience building integrations and automated workflows between enterprise platforms using REST/SOAP APIs and identity providers (Okta/Azure AD) (preferred)
- Hands-on experience using AI tools to improve your own work and your team's efficiency, and evaluating AI-enabled platform features (preferred)
EDUCATION AND CERTIFICATIONS
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field (preferred); a combination of relevant education and experience will be considered
- Relevant ServiceNow or Atlassian certification, such as ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CIS), or Atlassian Certified Jira Administrator (preferred)
#LIRemote
How we help you reach your best potential:
- Named a 2025 Best Companies to Work For by U.S. News
- Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
- Named one of Forbes Most Trusted Companies in 2024
- Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
- Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
- We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities.
- You don’t have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf
- We set achievable targets, help each other out, and share best practices across the team.
- You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world
Pay Transparency
At Jamf, base pay is one part of our total compensation package and is set within a defined range. These ranges can vary based on hiring location. Where an individual's pay falls within that range depends on several factors, including role scope, location, budget, skills, experience, and qualifications. This approach helps ensure fair, competitive pay and provides room to grow as you develop in your role.
#LIRemote
The national pay transparency range below represents all U.S. locations and accounts for geographic differences in pay, resulting in a broader range.
What it means to be a Jamf?
We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.
Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.
Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.
What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at [email protected]
