About this Senior Manager, Inbound Sales role at ClassPass
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.
The Role You'll Play
Playlist is seeking a Senior Manager, Inbound Sales to lead and scale the global ClassPass partner inbound sales organization. You'll lead a growing global team of Team Leads and set the strategy, structure, and operating model that convert inbound venue interest into signed, launched partners, consistently, quickly, and with a great first experience.
- Own the strategy and results of the global ClassPass partner inbound sales organization: set quota, conversion, and speed-to-lead SLA targets with leadership, and deliver revenue attainment through a multi-region team of Team Leads
- Design and scale the team's structure as it grows to six Team Leads in 2027, including regional and segment alignment, spans of control, headcount and capacity planning, and input into the annual operating plan
- Coach and develop Team Leads as people leaders, building their ability to run call and chat coaching, quality reviews, and performance conversations with their own teams, and build a leadership bench and succession plan for future Team Lead and Manager roles
- Identify performance patterns across the organization and build targeted development plans, from onboarding new sellers to stretching top performers
- Hire, onboard, and retain Team Leads, and set the hiring bar, interview process, and performance standards Team Leads use to build and manage their seller teams
- Own the organization's operating cadence: pipeline and funnel reviews, forecast reporting, 1:1s, and performance tracking against quota and SLA goals
- Own the inbound capacity model with Workforce Management, forecasting lead volume and translating it into staffing, scheduling, and headcount requests so response-time targets are met as the business grows
- Maintain high CRM data quality in Salesforce and use operational rigor to identify and remove friction in lead routing, handoffs, and follow-up
- Lead cross-functional initiatives with Revenue Operations, Enablement, Marketing and Partner Onboarding to improve tooling, playbooks, training, and the handoff from sale to launch, setting priorities and representing inbound sales in roadmap decisions
- Serve as the voice of inbound sales to the ClassPass Leadership team: present performance monthly, bring recommendations on strategy, investment, and risks, and contribute to annual planning
Experience You Bring
- 8–12 years of experience in sales, including 4+ years of people leadership with at least 2 years managing managers or Team Leads, ideally across multiple regions or time zones
- A track record of meeting or exceeding quota while building and scaling a high-performing inbound or high-velocity sales organization, including growing a team through multiple layers of leadership
- Strong coaching and performance-management skills, including coaching through other leaders and hiring and onboarding sales talent
- Experience owning team-level forecast accuracy, conversion metrics, and speed-to-lead or response-time SLAs
- Experience with headcount and capacity planning, target setting, and presenting strategy and results to senior leadership
- Comfort using Salesforce and reporting tools to run a team with data, AI experience a plus
- Experience partnering with cross-functional teams such as Revenue Operations, Enablement, or Onboarding; marketplace, fitness, wellness, or SaaS experience is a plus
Have we piqued your curiosity?
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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