Job Title

Job Description

Senior Manager I/II

You will be part of DXR R&D SW team and will be the Group Lead for Serviceability team. You will lead the transformation of DXR Serviceability software engineering by embedding AI, automation and data-driven practices into everyday engineering and operational processes, improving productivity, quality, speed and customer value.

Your role:

• Shape the DXR service portfolio in line with customer needs, business strategy and the long-term aspirations of the DXR business.
• Lead the development and execution of the DXR service innovation strategy, including digital services, education and learning solutions, and service content development.
• Define and drive the software operations and delivery strategy for DXR Serviceability, ensuring alignment with software reference architecture, platform strategy, PIL solutions and enterprise technology standards.
• Develop and execute the digital roadmap for DXR Serviceability based on customer needs, installed-base opportunities and business priorities.
• Drive the adoption of AI and GenAI across the software engineering lifecycle to improve development productivity, software quality, speed and engineering effectiveness. This includes areas such as requirements analysis, design, coding, code reviews, testing, defect analysis, documentation and knowledge management.
• Identify and scale AI-enabled opportunities across engineering and operational processes, including test automation, intelligent troubleshooting, service diagnostics, workflow automation and engineering decision support.
• Establish measurable outcomes for AI adoption and ensure that AI solutions deliver tangible improvements in productivity, quality, cycle time and customer value while complying with responsible AI, security and regulatory requirements.
• Deploy best-in-class software engineering and quality practices and ensure adherence to development processes, quality management systems, cybersecurity requirements and applicable regulatory standards.
• Drive continuous improvement in engineering productivity through automation, DevOps, CI/CD, data-driven engineering practices and AI-assisted development.
• Build, develop and retain a high-performing global software engineering organization capable of executing the DXR Serviceability and digital strategy.
• Define clear accountability, objectives and success criteria for individuals and teams and establish an environment of ownership and high performance.
• Manage the long-term capability roadmap for the department, ensuring that competencies evolve in areas such as software architecture, cloud and connectivity, AI, data engineering, cybersecurity, serviceability and digital technologies.
• Ensure effective people management practices covering recruitment, staffing, performance management, capability development, succession planning and leadership development.
• Foster a culture of innovation, experimentation, continuous learning and engineering excellence, encouraging teams to challenge existing ways of working and adopt new technologies where they create meaningful value.
• Apply agile and modern software development practices and continuously improve the effectiveness of product development teams.
• Collaborate closely with software architects, system engineering, product owners, product managers and project and program managers to ensure software solutions meet architecture direction, business requirements, quality expectations, SLAs, SLOs and delivery commitments.
• Manage vendor and strategic partner deliverables where applicable, ensuring alignment on architecture, quality, cost and schedule without compromising engineering standards.
• Lead programs that translate service and customer needs into deployable solutions, with accountability for project scope, schedule, budget, quality, risks and cross-functional alignment.
• Guide project teams in defining realistic milestones and execution plans required to achieve committed launch dates.
• Ensure early identification and transparent communication of project risks and drive proactive mitigation and contingency planning.
• Anticipate potential conflicts and dependencies across functions and drive timely resolution through constructive stakeholder engagement and fact-based decision-making.

You are fit if:

• BE/B. Tech/MCA with an overall experience of 15+ years in Software development.
• Experience in Services and Solutions delivery environment, in global and multicultural setting.
• Broad understanding of full range of business challenges and opportunities and internal/external trends in services and solution delivery.
• Proven track record of leading software teams and delivering complex solutions.
• Mandatory hands-on experience in applying AI, GenAI and automation across the software engineering lifecycle, with proven ability to drive measurable improvements in productivity, quality, speed and engineering effectiveness.
• Ability to identify, prioritize and scale AI-enabled use cases across engineering and operational processes while ensuring responsible AI, cybersecurity, quality and regulatory compliance.
• Managing complex R&D project(s) with stakeholders in different geographies.
• Demonstrates enterprise mindset and platform thinking.
• Working experience in agile/SAFe development methodologies.
• Expertise in estimation and planning for the creation of useful, reliable, and practical plans for software development projects.
• Strong people management skills with proven experience in managing medium-size software teams and implementing software engineering best practices.
• Strong ability to work cross-culturally in a global environment with geographically dispersed project teams.
• Strong interpersonal skills, communication, attention to detail, and initiative.
• Strong drive and focus on software quality, process, and customer-oriented.
• Ability to manage cross-functional teams simultaneously in a matrix environment.

Preferred Skills & Certification:

• Medical devices or solutions knowledge.
• Experience in software project deliveries in healthcare/regulated environment.
• PMI or IPMA or equivalent certification.

How we work together:
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This role is an office-based role.
 

About Philips:
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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