Position Overview

We are seeking a self-motivated, results-oriented Senior IT Engineer to join our global team supporting and advancing our corporate computing environment. This role involves working with innovative technologies in a fast-paced, growth-oriented company. The ideal candidate is technically proficient, professional, and passionate about helping others while ensuring the reliability and performance of IT systems across the organization.

Key Responsibilities

• Provide support for end users across workstations, servers, and mobile device platforms (hardware and software).
• Support engineering applications running on Ubuntu, RHEL/CentOS 7, and Windows 10.
• Prepare, deploy, and ship new hardware to remote sites and end users.
• Deploy and maintain on-premises hardware including routers, switches, servers, workstations, monitors, and printers.
• Manage user accounts in on-premises Active Directory and cloud-based identity providers (e.g., Entra ID, LastPass/1Password).
• Perform software installations, patches, and upgrades to maintain system security and integrity.
• Troubleshoot and diagnose system issues across hardware and software layers.
• Create and maintain systems documentation for repeatability and compliance.
• Escalate complex issues to subject matter experts when necessary.
• Perform other related duties as assigned.

Qualifications

Education:

Bachelor’s degree in information technology, computer science, engineering, or a related technical field preferred

Experience:

• 5+ years of experience with Windows desktop support.

• 5+ years of experience with hardware maintenance tasks such as racking servers, switches, deploying workstations, setting up printers, etc. 

• Good working knowledge of networking fundamentals such as the OSI model, TCP/IP stack, communication protocols, firewalls, routing, etc. 

 Preferred Qualifications:

• Bilingual in English and Spanish.
• IT related certification from Red Hat, Microsoft, CompTIA, VMWare, etc.
• 2+ years of experience with Linux desktop support, preferably Ubuntu and RHEL/CentOS 7+.
• Experience with virtualization products such as Hyper-V or VMWare.
• Experience with cloud Infrastructure as a Service such as AWS or Azure.
• Experience with Cisco Meraki network infrastructure.
• Experience with macOS, iOS, and Android devices.
• Scripting and automation experience.
• Experience with Dell iDRAC.

Soft Skills

• Strong interpersonal skills.
• Proven ability to collaborate effectively within cross-functional teams.
• Excellent written and verbal communication skills.
• Meticulous attention to detail to ensure the accuracy of all documentation and project deliverables.
• Eagerness to help others and solve problems proactively.
• Ability to thrive in a fast-paced, startup-like environment.

Technology Stack

• Windows 10, Ubuntu, RHEL/CentOS
• Git, Jenkins, GitLab CI, Active Directory, Entra ID, LastPass/1Password
• TCP/IP, OSI model, firewalls, routing
• Hyper-V, VMware
• AWS, Azure
• Python, Bash
• macOS, iOS, Android

Physical Requirements

• Ability to work in a standard office environment and use a computer for extended periods.
• Ability to lift up to 50 lbs.
• Physical ability to rack servers, move equipment, crawl under desks, and manage Ethernet cabling.
• Flexibility to work on-call when necessary.

This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands.