Duties & Responsibilities: 

• Partner with key stakeholders and SMEs to identify learning objectives, gather requirements, define outcomes, and establish evaluation measures and success metrics.
• Engage in a collaborative development process ensuring to partner with SME’s, media developers and key stakeholders as assigned to develop learning assets that align with predefined and rapidly prototyped processes and product solutions.
• Design and develop learning materials for both asynchronous and synchronous training delivery.
• Lead the design and development of content to support the comprehensive learning experience, including course outlines, storyboards, facilitator guides, participant guides, exercise guides, and other content resources.
• Lead the design and development of dynamic learning solutions which are engaging and creative, while maintaining the instructional integrity and validity of the solutions.
• Lead the design and development of experiential learning material and training courseware, with a shift to responsive design that supports the learner in the flow of the work.
• Design and develop multimedia assets with tools included in Adobe Creative Suite or comparable to supplement learning.
• Collaborate with stakeholders to support iterative improvements or enhancements to learning for improved business outcomes.
• Ensure materials are up to date and relevant for a seamless experience within the team and for learners (e.g., course outline, digital pre-work and post-work, presentation materials, handouts, communications, participant guides, job aids, leader guides, etc.).
• Review content developed by peers and provide timely feedback.
• Construct engaging training communications and sustainability plans that reinforce key knowledge and skill development beyond the initial courseware.
• Continuously monitor and solicit feedback on all training programs and materials to ensure accuracy, relevance, and effectiveness, while driving enhancements for improved adoption.
• Work with business leaders and project managers to meet training delivery schedules, with appropriate resourcing that meet business needs.
• Keep current with training and learning industry trends, best practices, new technologies, and emerging innovations, with a recommended plan on how to leverage at Healthfirst.
• Devise the optimal learning design methodologies, standards and processes to advance and evolve the overall instructional strategy determined by the Learning Community of Practice and leadership teams.
• Devise a design and development approach and timeline that maximize impact per development project/asset.
• Collaborate with business leaders and HR Business Partners to customize learning interventions that align with business priorities and enhance performance and outcomes.
• Maintain close partnerships with stakeholders to proactively address capability building for Business Transformation efforts.
• Identify and plan for access and availability of environments to support design and development projects.
• Collaborate with designated individuals with the use of environments, users, any data staging needs to ensure timely development of content.
• Develop measures, benchmarks, or scorecards to monitor the effectiveness of efforts; apply these measures to drive progress in capability enhancement.
• Provide mentorship and technical guidance to peers of pedagogy specialists across business units involving writing skills, standardization and rapid development methodologies.
• Lead projects and cross-functionally leverage professionals responsible for the design, development and project management of learning programs to support the business strategy and culture.
• Select and manage third party contributors that seamlessly complement efforts and allow for uniform outputs.
• Participate in the selection and oversight of vendors to seamlessly complement development efforts.
• Conduct external research and benchmarking to ensure strategy, content and delivery model are positioned to industry trends and innovative practices.
• Additional responsibilities as assigned.

Minimum Qualifications:

• Master’s degree or equivalent experience in Instructional Design, Instructional Technology or related field in adult learning.
• Five or more years with a focus on Instructional Design experience in designing and developing content for virtual delivery across a multitude of platforms to support both synchronous and asynchronous learning.
• Experience in design and development of learning using industry standard course authoring tool(s)with specific focus on adhering to design standards, and outcomes-driven learning solutions.
• Demonstrated ability to design and develop innovative learning solutions that meet the needs of the organization for maximum business impact.
• Experience in indirect management of cross-functional talents and vendors in development of various blended learning solutions.
• Demonstrated track record of designing programs aligned to strategy to realize measurable business impact (quantifying ROI on learning initiatives, metrics).
• Extensive knowledge of best practices/programs in content development, and experience applying/adapting relevant practices within the organization.
• Advanced knowledge of Microsoft Office suite, hands-on experience with Learning Management Systems and other tools to plan and manage learning.
• Excellent project management skills and demonstrated success in managing and delivering large, innovative, multifaceted projects.
• Strong planning, organizing, and execution skills.
• Superior written and verbal communication skills.
• Strong analytical and problem-solving skills; ability to think strategically and critically in developing solutions to complex problems.
• Must be willing to work a hybrid schedule consisting of reporting to our NY or FL office on Tues/Wed/Thurs. [NY: 100 Church Street | FL: 1101 Greenwood Blvd, Lake Mary]
• Ability to travel out of state, up to 25%.

Preferred Qualifications:

• Experience leading instructional design efforts and talents in multi-modality learning environments.
• A track record of taking initiative in transformational and dynamic environments.
• Strategic thinking, creativity and flexibility in proactively addressing future challenges and opportunities specific to Healthfirst.
• Experience developing style guides, storyboard templates and other learning development guidelines.
• Direct experience using learning authoring tools (Articulate Storyline, Articulate Rise and Captivate) and multi-media development tools (Adobe Creative Cloud suite i.e. Adobe Illustrator, Photoshop, Audition, Media Encoder).
• Experience publishing content created in course authoring tools to multiple outputs (SCORM, PDF, MP4) and uploading and testing in LMS system.
• Experience with designing active engagement learning experiences to drive retention and sustainability.
• Experience in healthcare-related or highly regulated industry.
• Experience in change management and leadership philosophy and assessment tools with a track record of success in managing programs/processes to develop capabilities across teams
• Certifications in one or more courses authoring tools and multimedia tools.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.  HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services,  LLC.

Know Your Rights

All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst.  Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $83,100 - $120,360

• All Other Locations (within approved locations): $73,400 - $109,225

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.