About this Senior Implementation Manager (EMEA) role at Way
As artificial intelligence automates labor and people reclaim time, the shift toward spending on experiences over things only accelerates. Way sits at the center of that shift as the platform, intelligence layer, and curated marketplace on which experiences are created, distributed, and sold.
Founded in 2020 and headquartered in Austin with offices in Paris and San Francisco, Way built the category of experiences in hospitality from the ground up, during a pandemic that had shut the industry down. Leading global travel, retail, lifestyle, and hospitality brands leverage Way, including Hyatt, Hilton, Alaska Airlines, Aspen, Piaget, and countless others.
Way’s position is layered by design: a proprietary data network built on millions of experiential data points, the system of record for experiential operations, an e-commerce layer embedded directly into partners’ customer journeys, and a marketplace through Partner Exchange, where brands across hospitality, travel, lifestyle, and retail co-create and co-sell experiences with one another. Every brand that joins makes the network more valuable to every brand already on it.
That combination of data, workflow, distribution, and network effects is not something that can be vibe-coded into existence. It compounds. It is what positions Way as the durable infrastructure for the experience economy regardless of how the technology landscape evolves.
Way is backed with $22m in capital from Tiger Global and strategic family offices and angel investors. The company has mid-8 figures of ARR from a global enterprise customer set, with outstanding growth and efficiency metrics.
The Role
As part of the Customer Success team, the Senior Implementation Manager’s core objective is to onboard and implement Way partners seamlessly and efficiently to drive rapid time-to-value and strong ROI. We are looking for an organized, curious, and goal-oriented professional to be an anchor hire in our Paris office.
You bring strong autonomy, practical problem-solving skills, and the capacity to anticipate operational bottlenecks before they arise. You are comfortable managing complex project plans, aligning senior stakeholders, and taking full ownership of your deliverables from closed-won to live launch.
Ideally, you bring a background in enterprise SaaS implementation, customer onboarding, or hospitality tech. You are committed to building a world-class platform, taking genuine ownership of your work, and helping establish Way’s EMEA operational foundation.
Key Responsibilities
What We Are Looking For
Why Join Way?
Way is a company for people who want to do the best work of their careers at a technology company and in an industry that will continue to flourish as humanity embraces AI. The standard for building an exceptional software company has changed, and Way is being built to meet it, with urgency, ownership, and a pace of execution well above the industry norm. The market direction is not in question. As AI absorbs more and more work, humans have more time and more money to spend on experiences, and the brands they spend it with need infrastructure they cannot build themselves.
