About this Senior Engineer role at Carrier
Role: Senior Engineer
Location: Bangalore
Full/ Part-time: Full time
About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the centre of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
About the role: Manage a team of Associate Engineers. Established professional in Product and Technical Support. Responds to customer calls, provides training to customers, and performs data analysis. Adjusts work procedures to ensure high levels of performance.
Job Responsibilities:
Manage a team of 15-20 Associate Engineers
Gather insights and analyze through AI driven tools
Provide technical solutions to controller, electrical & BMS related issues
Managing day to day operation to ensure project defined SLAs & KPIs are met
Ability to track and diagnose SLA breach and implementing action plan
Delegate tasks and set project deadlines
Preparing reports on various metrics adhering to timeline with integrity
Do regular performance evaluation of team
Create a healthy and motivating work environment and atmosphere
Listen to team members’ feedback and resolve any issues or conflicts
Coordinate with cross functional teams to introduce best practices and learnings
Introduce preventive actions to avoid escalation
Perform data analysis to introduce actionable process improvement tasks
Ensure adequate headcount is available to meet daily deliverables and SLA
Leave tracking and updating for self and team in leave Portal
Providing regular Process and Technical trainings
Identification and coaching of individuals to enhance knowledge and quality of service
Derive Process improvement and optimizing existing process
Perform detailed analysis on escalations and to take preventive actions
Requirements:
4 – 6 years’ experience as Team Lead.
B.E/B.Tech in Mechanical, Electrical or similar background.
Knowledge of electrical and mechanical fundamentals related to HVAC and building automation.
Strong verbal and written communication skills.
Benefits
We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.
Equal Treatment and Non-Discrimination
Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected].We will make every effort to meet your needs in accordance with applicable laws.
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Use of AI in Recruitment
Technology enabled tools may support parts of the recruitment process, with oversight by people.
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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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