About this Senior End User Hardware Subject Matter Expert (SME) role at Solventum
Job Description:
Senior Hardware End User Analyst
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You’ll Make in this Role: We are seeking a highly skilled Subject Matter Expert (SME) with deep technical expertise in end-user hardware and global asset management practices. This role requires hands-on experience with managing enterprise-level hardware environments and be a technical authority for end-user hardware, including laptops and desktops.
Deep technical knowledge of PC and desktop hardware, current protocols, operating systems, and industry standards.
Provide advanced troubleshooting and root cause analysis for hardware across diverse.
Supporting global team with a specific focus on international locations (outside North America).
Supporting the selection of global hardware catalogs.
Maintaining the health and accuracy of our Hardware Asset Management Inventory.
Supporting the testing and implementation of new hardware models.
Participating in projects around the identification and automation of key operational activities with a focus on reducing friction in IT Processes and improving client satisfaction.
Working with internal customers to determine and validate hardware specifications.
Participating in the design, implementation, and support of a varied portfolio of global Hardware solutions that meet business requirements and are aligned to security and operational standards.
Consulting with clients on emerging technology and/or existing solutions.
Developing and maintaining vendor relationships with top technical experts.
Maintaining and broadening skills/expertise in different technology areas, staying in touch with changing technologies.
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution OR High School diploma/GED or higher AND
8 years of IT experience
5 years supporting
Additional qualifications that could help you succeed even further in this role include:
• Oversee global hardware lifecycle management, including procurement, provisioning, imaging, deployment, and retirement.
• Hands-on experience with Hardware Asset Management tools (preferably ServiceNow HAM Pro).
• Scrum Master Certification
Work location:
· Hybrid
Domestic Travel: May include up to [20%]
Supporting Your Well-being
Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Diversity & Inclusion
(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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