About this Senior Collections & AR Specialist role at Cloudinary
Cloudinary is the foundational technology powering images and videos across the internet. Our platform enables companies around the world to manage, optimize, and deliver visual media at scale through powerful APIs and integrations.
Visual media is the electricity of today’s digital world - and Cloudinary is the infrastructure that keeps it flowing seamlessly.
About the Role
We are looking for an experienced, driven, and detail-oriented Senior Collections & AR Specialist to join Cloudinary’s CFO Office.
As part of the Billing team, you will report to the Billing Director and take ownership of Cloudinary’s global collections operations. You will work directly with customers and collaborate closely with Finance, Sales, Customer Success, Account Management, and other cross-functional teams to ensure timely payments, resolve complex billing and payment issues, and identify opportunities to improve processes and drive operational efficiencies to support the company’s cash flow performance.
This is a hands-on role for someone who enjoys building strong customer relationships, solving problems, and continuously improving processes in a fast-paced global SaaS environment.
What You’ll Do
Own and manage the day-to-day global collections process across Cloudinary’s customer base
Drive collections efforts for strategic and complex customer accounts
Monitor accounts receivable and proactively follow up on outstanding and overdue balances
Communicate directly with customers to resolve payment delays, disputes, and billing-related issues
Identify at-risk accounts and take timely action to prevent overdue balances
Independently manage customer escalations and complex collection cases
Manage AR-related activities, including payment allocations, credits, refunds, invoice adjustments, receipts, and credit memos
Serve as a key point of contact for customers regarding invoices, payments, and account balances
Partner with Sales, Customer Success, and Account Management teams to resolve customer issues and accelerate collections
Collaborate with the Accounting team on accounts receivable activities and month-end processes
Track, analyze, and report on collections activity and accounts receivable performance
Generate, maintain, and regularly update Accounts Receivable Aging Reports and other collections-related reporting
Identify opportunities to improve collections processes and increase operational efficiency
Maintain accurate and up-to-date customer account records across relevant systems
What We’re Looking For
5+ years of hands-on Collections and Accounts Receivable experience in a global B2B SaaS company - required
Educational background in Finance, Accounting, Economics, Business Administration, or a related field
Strong knowledge of accounts receivable and collections processes
Proven experience managing complex customer accounts, disputes, and escalations
Native-level proficiency in written and spoken English - required
Advanced proficiency in Microsoft Excel - required
Exceptional attention to detail, accuracy, and follow-through - required
Strong customer-facing communication and interpersonal skills
Excellent negotiation, problem-solving, and conflict-resolution abilities
Strong analytical skills with the ability to identify trends and recommend process improvements
Ability to manage multiple priorities in a fast-paced, global environment
Strong time-management and organizational skills
High level of ownership, accountability, and independence
Experience with NetSuite and/or Recurly - an advantage
Experience working with Salesforce, Zendesk, banking platforms, payment gateways or similar systems - an advantage
Tools & Systems
Why Join Us?
Join a global, high-growth SaaS company that powers visual experiences across the internet
Take ownership of a critical function that directly impacts cash flow and financial performance
Work closely with Finance leadership and cross-functional teams across the organization
Play a key role in improving collections processes and operational excellence
Gain exposure to global customers, financial operations, and scalable SaaS processes
Grow and develop your career within Cloudinary’s CFO organization
