Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Responsibilities may include the following:

• Identify opportunities to simplify and improve Customer Care processes through automation, digital solutions, and intelligent technologies
• Act as a bridge between business stakeholders and technical teams by translating business needs into scalable solutions
• Support the design, implementation, and continuous improvement of conversational AI agents and intelligent automation capabilities
• Collaborate with Customer Care teams, process owners, knowledge managers, automation specialists, and technology partners to deliver business value
• Gather and define business requirements, user journeys, and success criteria for new solutions
• Help ensure conversational AI experiences provide accurate, relevant, and trusted information
• Monitor solution performance, user adoption, and business outcomes through defined KPIs and metrics
• Analyze trends and user feedback to identify opportunities for optimization and continuous improvement
• Support change management, communication, and training activities to drive successful adoption of new capabilities
• Contribute to the long-term vision of a Connected Intelligence Ecosystem within Customer Care

Required knowledge and experience:

• Bachelor's degree in Business Administration, Operations, Engineering, Analytics, Information Systems, or a related field
• 2 years of experience in Business Process Improvement, Operational Excellence, Digital Transformation, Customer Care, Shared Services, or a similar environment
• Strong analytical and problem-solving skills
• Experience gathering business requirements and translating them into actionable solutions
• Strong stakeholder management and communication skills.
• Experience working across business and technical teams
• Ability to manage multiple initiatives and priorities in a global environment
• Experience defining performance metrics and measuring business value
• Advanced English communication skills
• Experience in ServiceNow is advantageous
• Conversational AI solutions and virtual assistants is advantageous
• Intelligent Automation or workflow technologies is advantageous
• Generative AI applications in business environments is advantageous
• Strong proficiency in Python within production environments
• Process automation platforms such as UiPath, Power Automate, Python or similar tools is advantageous
• ServiceNow, CRM, ERP, or enterprise business systems.
• Basic understanding of APIs, data integrations, and AI-enabled solutions is advantageous

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected]. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.