About this Senior Billing & Collections Specialist role at MSIG USA
MSIG USA continues to grow!
Company Overview:
MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.
Position Summary
The Senior Billing & Collections Specialist serves as a subject matter expert responsible for process engineering and designing optimal digital and manual controls, complex receivables management, deductible program administration, broker and agent engagement, collections negotiations, and escalation resolution. The role partners closely with Underwriting, Finance, brokers, and agents to drive premium collection, resolve disputes, and improve cash flow performance.
This position exercises significant judgment and serves as an escalation point for offshore teams and junior onshore specialists.
Key Responsibilities
Complex Receivables & Deductible Management
- Manage complex deductible billing and cash application activities
- Oversee specialized deductible programs and high-risk accounts
- Resolve complex payment allocation and receivable issues
- Lead unapplied funds resolution efforts
Collections Resolution & Cash Recovery
- Negotiate payment arrangements and collection strategies
- Manage disputed balances and escalated collection matters
- Coordinate third-party collection activities
- Drive recovery efforts for aged and high-value receivables
Stakeholder Management
- Serve as primary contact for complex broker and agent issues
- Partner with Underwriting and Finance on premium and receivable matters
- Support key client and broker relationships
Leadership & Escalation Management
- Act as escalation point for offshore teams
- Coach and mentor junior specialists
- Identify trends, recommend and implement process and digital improvements and controls.
- Support governance and operational reporting
Qualifications
- 5+ years of insurance billing, collections, receivables, or premium accounting experience
- Experience managing complex receivable portfolios
- Strong negotiation and relationship management skills
- Demonstrated ability to resolve complex operational issues
Success Measures
- Reduction in aged receivables
- Cash recovery performance
- Escalation resolution effectiveness
- Broker satisfaction
- Offshore support effectiveness
Additional Benefits:
Healthcare and Retirement Benefits
Comprehensive medical, dental, and vision coverage
401(k) with a generous employer match and profit-sharing contribution
Wellness incentive program
Life and accidental death and dismemberment (AD&D) insurance
Flexible spending programs
Short-term and long-term disability plans
Additional Benefit Programs
Paid time off program
Paid charitable leave
Paid parental leave
Tuition reimbursement program
Personal insurance (auto/homeowners) discounts
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It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!
It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.
