We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Ensures efficient and effective development, deployment, and support of Artificial Intelligence (AI) solutions by planning and designing AI-enabled experiences, collaborating with stakeholders, and staying updated with industry trends. Contributes to improved quality, faster delivery, enhanced productivity, and member engagement by developing and maintaining conversational AI and voice automation solutions, creating robust and reusable integrations, monitoring production performance, and integrating AI capabilities into existing technology environments.

Responsibilities

·        Assists in the management of Artificial Intelligence (AI) initiatives by setting technical goals, providing guidance, and ensuring effective delivery and support in order to maintain and innovate new artificial intelligence solutions for the organization.

·        Implements processes to identify areas where AI, including conversational AI and voice AI, can be leveraged to improve healthcare processes, enhance member and provider experiences, and optimize operations.

·        Supports AI projects from conception to completion, ensuring adherence to timelines, budgets, quality standards, organizational priorities, and business objectives.

·        Analyzes requirements, assesses feasibility, and proposes AI solutions, conversational experiences, prompts, and platform capabilities in order to address new initiative challenges effectively.

·        Collaborates with AI engineers, architects, analysts, and business stakeholders to develop and implement conversational AI, generative AI, and voice AI solutions through configuration, integration, testing, and performance optimization in order to create accurate, reliable, and scalable AI experiences.

·        Helps establish and implement robust integrations and data pipelines by addressing data privacy and security concerns and maintaining data governance practices in order to ensure the availability and quality of data required for AI projects.

·        Implements processes for the evaluation, testing, monitoring, and continuous improvement of AI solutions to measure their performance, accuracy, effectiveness, user experience, and business impact.

·        Collaborates with cross-functional teams through regular, timely communication and technical guidance to ensure delivery of exceptional services, adoption of best practices, and continuous improvement.

·        Assists in the management of new AI deployments into the organization in order to ensure seamless integration with existing infrastructure, address technical challenges, monitor the performance of deployed AI systems, and provide ongoing production support.

·        Configures, administers, and supports AI platforms, tools, and environments, including conversational AI technologies, to ensure operational stability, scalability, reliability, and effective release management.

·        Monitors production AI solutions to identify performance trends, troubleshoot issues, resolve incidents, and maintain system health and availability.

·        Develops and maintains technical documentation, implementation standards, operational procedures, runbooks, and support materials to enable sustainable delivery and support of AI solutions.

·        Evaluates emerging AI technologies, platforms, and capabilities and provides recommendations to support innovation and continuous improvement.

·        Supports organizational AI governance, compliance, security, and responsible AI practices to ensure solutions are deployed and operated in accordance with established standards.

Required Qualifications

·        5-7 years work experience

·        Adept at problem solving and decision making skills

·        Adept at collaboration and teamwork

·        Adept at growth mindset (agility and developing yourself and others) skills

·        Adept at execution and delivery (planning, delivering, and supporting) skills

·        Experience developing, implementing, supporting, or maintaining enterprise technology solutions

·        Experience integrating applications, systems, APIs, or platforms in a complex technology environment

·        Experience supporting production applications and resolving operational issues

Preferred Qualifications

·        Experience with conversational AI, virtual assistant, chatbot, voice automation, or related AI technologies preferred.

·        Experience with AI platforms such as Kore.ai or similar enterprise AI technologies preferred.

·        Experience with Generative AI, large language models (LLMs), prompt design, and AI orchestration preferred.

·        Experience with speech, transcription, natural language processing, or voice technologies preferred.

·        Experience with AI monitoring, observability, testing, or performance measurement preferred.

·        Experience within healthcare, Medicare, member engagement, provider engagement, or regulated industries preferred.

·        Experience with cloud-based technology platforms and AI solution deployments preferred.

Education

·        Bachelor's degree preferred/specialized training/relevant professional qualification.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$92,700.00 - $203,940.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.