About this Security Operator (Evening Shift) role at Rocket Companies
As a Security Operator, you will gather information and act on any potential threats to Family of Companies personnel, physical assets, image, reputation, or other stakeholders while driving safety within the Family of Companies (FOC) and surrounding areas.
About the role
Gather information from multiple open-source locations, including various media outlets, government agencies and subscription services
Create, review and edit various incident management reports to be disseminated to leadership
Calmly and effectively handle high-stress situations, such as crisis management incidents and emergency communications
Collaborate with Contracted Security and law enforcement partners by assisting with run sheets, badges, radios, briefings, and their initial investigations (such as surveillance findings), manage dispatch console and dispatch accordingly using proper radio etiquette
Manage multiple email boxes, compose emails, and properly categorize emails
Complete thorough camera surveillance investigations
Operate analytical and camera surveillance systems to identify suspicious behavior and activity in or near owned and occupied properties
Handle, document, and route escalated calls/surveillance requests/concerns to leadership
Familiarity with FOCs 180+ assets and monitor these assets via access control programs including any events that may impact these assets
Assistance with commercial and residential tenant requests, such as building/parking/access control concerns
Complete open-source background investigations including social media deep dives
About you
Minimum Qualifications
Availability to work 24/7 including weekends and holidays
2 years of experience in security, law enforcement, military, or related experience
Experience operating video surveillance systems
Preferred Qualifications
4 years of experience in security, law enforcement, military, or related experience
Experience dispatching security and law enforcement entities
Proficiency in multi-tasking multiple programs simultaneously
Basic de-escalation skills to provide high-level client service
What you’ll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.
About us
Rock Security offers 24/7 safety and security services and training to Rock Family of Companies team members, tenants and visitors. We’re proud to be part of collaborative public-private partnerships working toward the common goals of enhancing the safety of everyone who lives, works and visits Detroit, Cleveland and our other home cities.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [email protected].
