About this Security Managed Services Engineer (L4) role at NTT
Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.
Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.
As a Security Managed Services Engineer (L4) at NTT DATA, your day will be filled with dynamic challenges and opportunities to create impactful solutions. You'll work independently yet collaboratively, managing and resolving escalated technical incidents to ensure our clients' security infrastructure remains operational. Your expertise will be essential in proactively investigating and addressing issues before they escalate, always aiming to meet and exceed service level agreements (SLAs).
You'll play a crucial role in fourth-line support, handling complex incidents and requests that require a high level of technical knowledge. With a focus on continuous improvement, you will contribute to enhancing the existing infrastructure using next-gen firewall and zero trust security architecture, providing guidance on architecture and project-related activities. You'll also support project work, delivering effectively to meet client requirements and timelines.
Communication and collaboration are key aspects of your role. You'll work closely with various teams and clients to extend support, share knowledge, and ensure that issues are resolved promptly. Acting as an emergency support contact for critical issues, you'll provide timely and consistent updates on tickets and track change implementations to maintain smooth operations.
In addition to troubleshooting, you'll be involved in coaching and mentoring L1, L2, and L3 teams, sharing your technical expertise to help them grow. Quality audits, change management, and working on disaster recovery functions and tests will also be part of your responsibilities. Leveraging your experience, you'll identify opportunities for automation and implement solutions to optimize our processes.
To thrive in this role, you need to have:
- Deep technical skills in relevant security functions and change management processes.
- Extensive experience handling complex security infrastructure in managed services.
- Proficiency in ticketing tools, preferably ServiceNow, and extensive vendor management experience.
- Strong ability to communicate and collaborate across diverse cultures and social groups.
- Excellent planning and organizational skills, adaptable to changing circumstances.
- Positive outlook and resilience in high-pressure environments.
- Willingness to put in extra effort when necessary, demonstrating dedication.
- Proficiency in active listening techniques and excellent client service orientation.
- Bachelor's degree in IT/Computing or equivalent work experience.
Workplace type:
On-site WorkingEqual Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today
