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Job Purpose

The Security Incident Response Engineer is a member of the Jackson Information Security and Privacy (JISP) Security Incident Response Team (SIRT) and will be responsible for initiating and supporting Cybersecurity incident and forensic investigations. As an incident handler, this individual will act as first responder to escalated security alerts, assessing, and swiftly containing malicious activity. The role will be responsible for communicating with multiple business units to include Legal, Financial Fraud Investigations, and Human Resources.

Essential Responsibilities

• Identifies, investigates, and responds to cybersecurity incidents, including host analysis, network forensics, log analysis, and malware triage.
• Takes the lead on immediate containment actions and initiates root cause analysis.
• Notifies on-call resources and escalates incidents to appropriate technical teams and management based on severity, impact, and established incident response procedures.
• Utilizes forensic tools, techniques, and capabilities to support account takeover (ATO) investigations.
• Maintains accurate incident records, ensuring proper documentation, evidence handling, and chain of custody throughout investigations.
• Researches security trends and recommends optimization of security tools, engaging engineering staff and management for approval and assisting in implementation.
• Performs detection engineering and develops alerts, analytics, and response playbooks to improve detection and response capabilities.
• Leverages threat intelligence and Security Operations Center data to enrich investigations, analyzes incident trends, and informs improvements to detection and response capabilities.
• Provides training, mentoring, and subject matter expertise for Security Operations Center (SOC) staff.
• Defines technical requirements and provides guidance for security monitoring, logging, and incident response capabilities.
• Creates actionable after-incident reports for Security management and technical teams.
• Works with other areas of the company, finding common ground to ensure a smooth Security Incident Response process.
• Validates and ensures SOC security tools operate effectively and leads enhancements that improve detection, automation, and response outcomes.
• Leads projects that drive continuous improvement of the Incident Response program.

Other Duties

• Participates in an on-call rotation and responds to critical security incidents outside of scheduled hours, as required.
• Ability to work outside of normal scheduled hours as required to support business continuity and emergency response efforts.
• Performs other duties and/or projects as assigned.

Knowledge, Skills and Abilities

• Expertise in investigating cybersecurity incidents using enterprise security technologies, including SIEM, SOAR, EDR, and host/network forensic tools.
• Familiarity with authentication, authorization, and logging concepts across enterprise environments.
• Strong understanding of incident response processes and methodologies, including investigation, containment, escalation, documentation practices, and chain of custody requirements for forensic investigations.
• Strong Understanding of networking, security fundamentals, and administration of Windows, Linux, and Apple iOS.
• Understanding of Security Incident Response techniques in cloud environments (SaaS, PaaS, IaaS).
• Basic understanding of DevSecOps concepts and exposure to automation or AI-assisted tools used in security operations.
• Scripting or automation experience (e.g., PowerShell, Python, or Bash) to support investigations, or data analysis.
• Ability to correlate data from multiple sources to identify anomalies, suspicious behavior, or potential security incidents.
• Strong analytical and problem-solving skills, with the ability to follow established procedures and make sound decisions under guidance.
• Effective written and verbal communication skills, with the ability to document findings, collaborate with SOC team members, and clearly communicate findings, incident status, and relevant information to security leadership.

Qualifications

• Bachelor's Degree and/or equivalent experience required.
• 3+ years Information Security experience required.
• Incident Response and/or Forensics required within 180 days of hire, such as GCIH, GCFE, or GCFA
• CISSP (Certified Information Systems Security Professional) preferred.

Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.