About this Security Concierge role at Titan Security Group
Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!
Titan Security is seeking an experienced Concierge Security Officer for a premier residential high-rise located in Chicago's Loop/River North area. This position is ideal for a mature, service-oriented security professional who takes pride in creating a safe and exceptional residential experience for residents and guests alike.
This is a fast-paced, technology-driven environment that requires a professional who can seamlessly balance exceptional customer service with strong security awareness. The ideal candidate is polished, dependable, and confident interacting with residents, guests, vendors, and building management.
Responsibilities of Front Desk Concierge Officers include, but are not limited to:
- Provide excellent Customer Service to all parties encountered while on duty, including assisting with directions and general business information
- Maintain clear, accurate administrative logs at front desk pertaining to people or property including packages.
- Control access for tenants, visitors or vendors as required
- Monitor security guard cameras and conduct patrols to guard against theft and maintain a safe environment
- Respond to incidents, including emergencies at the property, and record data on incidents for building and Titan Security management
- Other duties as assigned
Required Qualifications of Front Desk Concierge Officers:
- Must be at least 21 years of age.
- Must have experience as a door staff professional
- Must be comfortable around dogs, cats, and other pets/animals
- High School diploma or general education degree (GED)
- Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state accredited training requirements
- Able to pass pre-employment drug screen and criminal background check.
- Able to read, write, speak, and understand English
- Able to meet physical essential functions of the job, which can include lifting 50+ lbs, completing foot patrols, walking up and down stairs, working in inclement weather
Preferred Qualifications of Front Desk Concierge Officers:
- Bi-lingual considered a plus.
- Evening, overnight, and weekend availability required
Pay and Benefits of Front Desk Concierge Officers:
- Positions starting at $21.90 / hour
- Paid time off and paid holidays
- Medical and Dental insurance
- Opportunities for career growth and promotion
- Skills-enhancing training
EOE/M/F/D/V
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