Jobs Companies Deleteme Score Advisor

About this Score Advisor role at Deleteme

Deleteme · Onsite · Boston, MA
About DeleteMe: 
DeleteMe is the leader in proactive privacy protection. We help Individuals, Families, Businesses and Security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.
 
Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection.
 
DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That’s why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce.
 
Job Summary:
DeleteMe’s Privacy Operations team is the beating heart of the organization, delivering timely and high quality service to protect our members. Our Custom Request team works with DeleteMe members on custom data requests. Custom Removal  Advisors keep our members' data safe by scouring the internet for information and facilitating its removal. In some cases, providing step by step DIY guides if customer interaction is necessary.

**This position requires five days per week in-office in Boston, MA.

Responsibilities

  • Manage high value individual requests from DeleteMe customers
  • Perform audits of VIP customer information
  • Perform site investigations and keep accurate records of site information and removal methods
  • Maintain detailed activity logs documenting your progress
  • Provide constant feedback to Custom  Advisor Team Leads/ Managers on both “problem sites” and internal tooling improvements
  • Assist with ad-hoc requests for data removal as needed
  •  

    Requirements

  • 5+ years of experience in operations or customer service
  • 3+ years of experience in incident management or rapid response customer service
  • Experience working with a high growth company or fast paced environments
  • Demonstrated history of developing and improving operational processes
  • History of delivering on large, impactful projects
  • Previous experience of working with global teams
  • Experience working with Product and Engineering teams
  • Flexibility to travel internationally as needed
  • Proficiency with G Suite, Slack, Jira
  • Must be based in the Boston, MA area and able to work in-office five days per week.
  •  

    What We Offer

    Benefits and eligibility may vary based on role, location, employment status, and other factors. 

  • Comprehensive health benefits - Medical, Vision, Dental 
  • 401k retirement plan
  • Paid Parental Leave
  • 20 days of Paid Time Off
  • 11 Company-Paid Holidays
  • Birthday Off
  • Work From Home Stipend
  • Cell Phone Reimbursement
  • Fitness Membership Reimbursement
  • Child Care Reimbursement
  • DeleteMe Gold Membership
  • Discounted DM Plans for Friends and Family
  • Ready to apply to Deleteme?
    Apply to Deleteme

    Similar jobs

    Sign up for suggestions tailored to the jobs you open and the searches you save.

    More jobs at Deleteme

    See all jobs at Deleteme →

    Apply now
    🤖

    Whoa — hold up

    JobsRadar was built for real people having a rough time in their job search — not for automated requests. You're clicking way too fast and you're now temporarily blocked.

    Come back later. If you're genuinely job hunting, we've got your back — just act like a human.

    Catch your next role the second it’s posted.

    Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

    Create free account

    Free forever · takes 30 seconds · already have one?

    Get an edge on your job hunt.

    Join our Telegram channel for the stuff that helps you land the role — salary benchmarks, the weekly market pulse, and new-feature drops. No spam, just signal.

    Join the channel — it's free