About this Scheduler II role at Saint Luke's Health System
Job Description
Saint Luke’s Liver Clinic in Kansas City is seeking a Scheduler to join our team. You will have the opportunity to provide customer service to patients, families, physicians, physician offices, the community, and internal departments throughout SLHS for a minimum of two modalities within scope of position.
- Monday - Friday 7:30am-4:00pm
- No Nights, No Weekends
- This is an onsite position at our Plaza location
- Previous medical scheduling experience
- Min of 1-2 years experience in the medical field
The Opportunity:
- Scheduling office visits, tests, procedures, treatments and services with limited supervision.
- Determining financial accountability providing information and referrals proactively.
- Problem solving concerns and issues.
- Providing patient instructions and education regarding preparations for tests and procedures.
- Regularly assists in co-worker training. Consistently works on special projects.
- Consistently and accurately completes patient scheduling with limited supervision.
- Achieves quality score for career ladder level II as determined by Patient Access Leadership.
- Ability to perform scheduling in at least 2 locations within scope of the position.
- Consistently demonstrates the ability to problem solve customer concerns.
- Consistently scores 95% on customer reviews.
- May be part of helping develop the need for changes in department processes.
- Productivity goals exceeded by up to 20% where applicable.
- Helping in other areas of the front office as needed.
We are looking for someone that is excited about working with people and has a positive attitude. The ideal candidate has strong customer service skills, willingness to work, is adaptable and eager to learn. This position will require you to work autonomously as well as with a team.
Why Saint Luke’s?
We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees:
- Medical health plans
- Tuition reimbursement
- Paid time off
- Retirement contributions
- Employee Assistance Program
Job Requirements
Applicable Experience:
1 year