KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Job Description

• Provide field service support for ECI systems installed at Samsung Electronics fabrication facilities, including installation, preventive maintenance, corrective maintenance, troubleshooting, and system upgrades.
• Serve as the primary technical interface between KLA and Samsung customers, ensuring high equipment availability and customer satisfaction.
• Diagnose and resolve hardware, software, and process-related issues to maximize tool performance and minimize downtime.
• Collaborate closely with customers, KLA product support teams, and regional engineering organizations to address technical escalations and implement corrective actions.
• Deliver technical training and application support to customers on system operation, maintenance, and best practices.
• Support customer ramp activities, new tool deployments, and expanding installed base requirements across Samsung sites.
• Maintain accurate service documentation, reports, and compliance with customer and KLA safety standards.
• This position may support customer sites located in Hwaseong, Pyeongtaek, and Cheonan, depending on business requirements.

Preferred Qualifications

• Bachelor's degree in Engineering, Chemistry, Chemical Engineering, Materials Science, Physics, or a related technical discipline.
• Experience in semiconductor equipment, analytical instrumentation, field service engineering, or technical customer support.
• Strong troubleshooting and problem-solving skills in hardware, electrical, mechanical, or analytical systems.
• Ability to work independently in a customer-facing environment and manage multiple priorities.
• Excellent communication and teamwork skills with both customers and internal global support teams.
• Willingness to travel and provide on-site support at customer facilities as required.
• Semiconductor process knowledge and analytical equipment experience are highly preferred.

Minimum Qualifications

Bachelor's Level Degree and 0 years related work experience

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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