About this SAS - L1 Technical support role at NCR Voyix
About NCR
NCR Voyix Corporation (NYSE: VYX) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR Voyix is headquartered in Atlanta, Ga., with 14,000 employees globally. NCR Voyix is a trademark of NCR Voyix Corporation in the United States and other countries.
Location: Belgrade, Serbia
Are you ready to be the first line of defense in tech support? At NCR Voyix, we’re looking for a proactive and customer-focused L1 Technical Support to help us deliver world-class service to our clients and partners.
💼 What You’ll Do
Be the go-to expert for incoming calls, emails, and tickets from clients and field engineers.
Diagnose and resolve technical issues remotely—or escalate when needed.
Keep a close eye on ticket queues and ensure SLA commitments are met.
Use our knowledge systems to find solutions fast and share insights with the team.
Own every issue you touch—from first contact to final resolution.
Keep stakeholders informed when things take longer than expected.
Monitor systems and events to anticipate client needs before they arise.
🧠 What You Bring
A passion for problem-solving and helping others.
English language
Strong communication skills and a cool head under pressure.
Willingness to work in a 24/7 environment, including weekends.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the NCR Voyix preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes.
