About the Role

As an SAP Ariba AMS Lead, you will lead application management services across the SAP Ariba procurement landscape integrated with SAP S/4HANA. You will be responsible for service governance, stakeholder engagement, operational excellence, and the incident-to-change lifecycle, helping ensure business continuity and consistent service delivery.

You will collaborate with Procurement, Finance, IT, and SAP teams across Singapore and APAC while leading a team of Ariba functional consultants and AMS analysts. The role provides an opportunity to shape continuous improvement, strengthen service operations, and apply automation and AI-enabled approaches to improve delivery efficiency.

Key Responsibilities

• Lead end-to-end AMS delivery across incidents, service requests, change requests, problem management, root cause analysis, and SLA-driven resolution.

• Serve as a key point of contact for Procurement, Finance, and IT stakeholders, leading regular governance reviews covering service performance, backlog, risks, priorities, and roadmap discussions.

• Provide functional leadership across SAP Ariba Sourcing, Contract Management (CLM), Supplier Lifecycle & Performance (SLP), Guided Buying, Commerce Automation, catalog management, supplier enablement, and reporting.

• Oversee SAP Ariba integration with SAP S/4HANA MM/FI, including purchasing transactions, goods receipt confirmation, invoice posting, supplier master synchronization, budget validation, and account mapping.

• Monitor integration health through SAP Integration Suite, CIG, and related interfaces; coordinate resolution of integration errors and systemic issues across functional and technical teams.

• Lead impact assessment, regression testing, release readiness, and go/no-go recommendations for SAP Ariba quarterly releases.

• Maintain AMS runbooks, configuration documentation, and knowledge assets while strengthening ITIL-aligned service practices and continuous improvement.

• Lead team capacity and workload planning, knowledge transfer, capability development, and adoption of automation and AI-enabled delivery practices.

Required Qualifications

• 10–12 years of relevant SAP Ariba experience, including at least 2 end-to-end implementations involving integration with SAP S/4HANA.

• Strong AMS or production-support delivery experience, including SLA governance, incident/problem/change management, ITIL practices, and experience with ITSM platforms such as ServiceNow or Jira.

• Deep functional expertise across SAP Ariba Sourcing, CLM, SLP, Guided Buying, Commerce Automation, supplier enablement, catalogs, and reporting.

• Strong knowledge of SAP S/4HANA MM and procure-to-pay processes, including PR/PO processing, supplier master data, goods receipt, invoice processing, and related Ariba dependencies.

• Hands-on experience supporting SAP Ariba and SAP S/4HANA integration using SAP Integration Suite/CIG, including interface monitoring, troubleshooting, and error management.

• Demonstrated ability to lead client-facing service delivery and engage effectively with cross-functional Procurement, Finance, IT, functional, and technical stakeholders.

• Strong understanding of interdependencies between SAP Ariba and SAP S/4HANA master data, purchasing documents, integrations, and downstream processes.

Preferred Qualifications

• Experience leading AMS teams supporting business-critical SAP Ariba environments across multiple functions or geographies.

• Experience with SAP Ariba quarterly release planning, regression testing, change impact assessment, and production readiness.

• Experience applying automation, AI-enabled delivery approaches, analytics, or continuous-improvement methods to AMS operations.

• Strong leadership, stakeholder management, structured problem-solving, and communication capabilities.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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