About this Sales Specialist role at Castle Hill Gaming
Sales Specialist
Castle Hill Gaming | Tulsa, Oklahoma
About Castle Hill Gaming
Castle Hill Gaming (CHG) is a leading provider of Class II, Class III, and Historic Horse Racing (HHR) gaming machines to Native American and commercial casinos throughout the United States. With offices in Charlottesville, Virginia, and Tulsa, Oklahoma, we are committed to developing innovative gaming solutions that deliver engaging player experiences and measurable value for our casino partners.
Since launching in 2013, Castle Hill Gaming has continued to expand its product offerings and market presence. Our culture emphasizes teamwork, innovation, accountability, and individual creativity. We empower our employees to collaborate across departments, develop new ideas, and deliver exceptional experiences for players, casino operators, and tribal partners.
Join our growing team and help drive the success of our gaming products through data-driven insights, strategic game placement, and strong customer relationships.
Position Overview
Castle Hill Gaming is seeking a highly analytical, detail-oriented **Sales Specialist** to support the performance and growth of our assigned gaming routes throughout Oklahoma.
This role combines business analytics, casino gaming performance, sales support, and customer engagement. The Sales Specialist will analyze gaming performance data, identify revenue optimization opportunities, recommend game selections, and provide actionable insights to the sales team and executive leadership.
Working closely with Sales, Data Science, and company leadership, this individual will help establish key performance indicators (KPIs), develop executive-level reporting, evaluate competitor performance, and support casino-floor audits and marketing initiatives.
The ideal candidate has experience in slot machine performance, casino operations, business analytics, or a related analytical field. We are looking for someone who is curious, resourceful, comfortable working independently, and motivated to turn data into practical business strategies.
**Travel:** Approximately 40% throughout Oklahoma. This position requires the ability to work independently from a home office and travel regularly to customer casino properties.
Key Responsibilities
Gaming Performance & Revenue Optimization
- Analyze slot machine performance data to identify trends, opportunities, and strategies for maximizing revenue.
- Develop game placement and optimization recommendations based on performance metrics, market trends, and customer needs.
- Provide actionable performance insights and game selection recommendations to support the sales team.
- Monitor assigned gaming routes and evaluate the performance of CHG products across casino properties.
- Research top-performing games, emerging trends, and competitive products within the gaming industry.
Data Analytics & Executive Reporting
- Collaborate with the Data Science team to develop custom reports, dashboards, and analytical tools.
- Work with executive leadership to establish, define, and monitor key game performance indicators (KPIs).
- Prepare and deliver clear, accurate, and actionable game performance reports for executive leadership and internal stakeholders.
- Translate complex data into meaningful business insights and practical recommendations.
- Maintain accurate customer, property, and opportunity information within CHG’s approved customer relationship management (CRM) system.
Casino Operations & Customer Support
- Conduct on-site casino-floor visits and gaming machine audits to validate information, assess performance, and identify opportunities.
- Support casino marketing promotions and initiatives in coordination with the sales team and customer partners.
- Build product knowledge to become a subject matter expert on Castle Hill Gaming’s games, platforms, and product offerings.
- Support sales initiatives by providing relevant market intelligence, performance analysis, and product recommendations.
- Professionally represent Castle Hill Gaming at customer meetings, industry association events, and other business functions.
Market & Competitive Intelligence
- Provide quarterly updates on competitor products, top-indexing games, and relevant industry developments.
- Monitor gaming industry trends, customer preferences, and competitive positioning.
- Participate in research projects and cross-functional initiatives that support product development, sales strategy, and business growth.
Qualifications & Skills
Required Qualifications
- Experience in data analytics, business analysis, slot machine performance, casino operations, or a related field.
- Proficiency in Microsoft Office, particularly Excel, PowerPoint, Word, and Outlook.
- Strong analytical and problem-solving skills, with the ability to interpret data and communicate meaningful conclusions.
- Excellent written and verbal communication skills.
- Ability to work independently from a home office while collaborating effectively with a geographically distributed team.
- Willingness and ability to travel approximately 40% throughout Oklahoma.
- Valid driver's license and ability to meet company requirements for operating a company-provided vehicle.
Preferred Qualifications
- Bachelor's degree in Business Analytics, Business Administration, Data Analytics, Statistics, Finance, or a related discipline, or equivalent relevant experience.
- Experience analyzing slot machine performance data or working in casino gaming operations.
- Experience developing reports, dashboards, or performance metrics.
- Familiarity with CRM systems, sales reporting, or business intelligence tools.
- Knowledge of casino gaming products, game performance metrics, or competitive gaming markets.
Compensation & Benefits
At Castle Hill Gaming, we recognize that our employees are central to our success. We offer a competitive compensation and benefits package designed to support employees and their families, including:
- Competitive salary
- 100% company-paid health insurance for employees and eligible family members and domestic partners, subject to plan terms
- Company contributions to employee Health Savings Accounts (HSA)
- 401(k) retirement plan
- Student loan repayment program
- 20 days of paid time off (PTO) annually, plus 8 paid holidays
- Paid leave for parental needs, bereavement, and jury duty
- Employee equity incentive plans, subject to applicable plan terms
- Company-provided cell phone for full-time employees
- Company-provided vehicle for this position
Employment Requirements
Employment may be contingent upon successful completion of a background investigation and approval of any required tribal gaming license by the applicable gaming commission.
Castle Hill Gaming does not offer employment visa sponsorship or visa transfers for this position, now or in the future.
Join Our Team
If you enjoy working with data, identifying business opportunities, and helping drive performance in the casino gaming industry, we encourage you to apply.
Join Castle Hill Gaming and help turn gaming performance insights into strategies that strengthen customer relationships, improve results, and support our continued growth.
