Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Summary

This position plays a critical role in helping dealers and customers maximize equipment value throughout the ownership lifecycle while supporting Caterpillar's commitment to delivering exceptional customer experiences and sustainable business growth.

Customer Solutions Core Region (CSCR) is at the center of Caterpillar's strategy to create differentiated customer experiences, strengthen dealer capabilities, grow services, and maximize equipment lifecycle value. This role provides a unique opportunity to lead a high-performing team while directly influencing dealer success, customer loyalty, and Caterpillar's long-term growth across the Pacific Northwest.

What You'll Do (Job Duties)

Lead Customer-Centric Growth

• Drive execution of district business plans to achieve targets for retail sales, market share, services growth, and customer loyalty.
• Partner with dealers to identify and capture opportunities across equipment, services, technology, and customer value agreements (CVAs).
• Support dealer strategies that increase customer engagement, improve retention, and expand lifecycle value realization.

Develop and Enable Dealer Success

• Serve as a trusted advisor to dealer executive leadership, influencing strategic priorities, organizational capability development, and go-to-market execution.
• Drive adoption of Caterpillar initiatives including Customer Value Agreements (CVAs), Service Commitment, Connected Assets, Digital Solutions, and Equipment Lifecycle Programs.
• Partner with dealers to improve commercial effectiveness, operational performance, and customer support capabilities.

Champion Customer Experience

• Ensure customer satisfaction through proactive management of product, commercial, and service-related issues.
• Oversee goodwill investment decisions and support resolution of complex customer concerns.
• Lead efforts to improve customer loyalty, Net Promoter outcomes, and long-term business relationships.

Lead and Develop People

• Recruit, coach, mentor, and develop a high-performing team of field representatives and industry professionals.
• Create an environment focused on accountability, collaboration, continuous learning, and customer success.
• Develop future leaders while strengthening team capabilities in consultative selling, dealer engagement, and business development.

Execute Strategic Business Initiatives

• Lead identification and execution of growth opportunities across construction, forestry, quarry & aggregates, and other regional industries.
• Partner with internal Caterpillar organizations to align resources and accelerate customer and dealer success.
• Support implementation of district and enterprise priorities related to services growth, market coverage, technology utilization, and customer value creation.

What You Have (Core Skills)

Relationship Management

• Proven ability to build, maintain, and strengthen long-term relationships with dealers, customers, and internal stakeholders.
• Experience influencing business decisions and driving results through collaboration and partnerships.

Industry Knowledge

• Deep knowledge of Caterpillar products, applications, dealer operations, and customer business models.
• Strong understanding of industry trends, competitive dynamics, equipment lifecycle management, and customer support solutions.

Decision Making & Critical Thinking

• Ability to evaluate complex business situations, assess risks and opportunities, and make sound decisions that balance customer, dealer, and Caterpillar objectives.
• Experience using data and analytics to drive business outcomes and strategic decision making.

Customer Focus

• Demonstrated commitment to understanding customer needs and delivering solutions that improve customer success.
• Ability to translate customer challenges into actionable business opportunities.

Effective Communications

• Strong presentation, facilitation, and communication skills.
• Ability to effectively communicate and influence at all levels of dealership and customer organizations.

Top Candidates Will Also Have

• Prior people leadership experience with responsibility for performance management, coaching, and talent development.
• Experience in multiple Caterpillar field assignments across sales, product support, aftermarket, commercial, or technical functions.
• Demonstrated success growing services, technology adoption, and customer loyalty programs.
• Experience supporting Customer Value Agreements (CVAs), Service Commitment, Connected Assets, and Digital Solutions.
• Strong business acumen with experience managing sales performance, forecast accuracy, and growth initiatives.
• Working knowledge of Value Selling and consultative sales methodologies.
• Contract, commercial, or dealer operations experience.
• Leads with a customer-first mindset, strengthens dealer partnerships, drives profitable growth, develops high-performing teams, and delivers results through influence and accountability.

Additional Details

• Ability to travel 50% plus throughout the district.
• Work Location: Boise, Idaho District Office.
• Domestic relocation assistance available for the Boise, Idaho location.
• Visa sponsorship & ISE assistance are not available.
• Company vehicle and cell phone stiped provided.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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