At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Leads a team of 12 responsible for engaging and responding to digital customer sales inquiries via inbound call, web, and chat, and driving each interaction to a successful sales outcome. Serves as a collaborative sales leader and performance coach who builds a high-performing culture and develops sales acumen, sales discipline, and pipeline mastery across the team to consistently exceed sales results.

• Lead a digital sales team as a single, accountable revenue owner
• Own the full funnel — guide buyers from first inquiry through to a booked account
• Explore and adopt new tools and technology to improve responsiveness and sales pace
• Set clear sales goals and hold the team accountable to outcomes, not just activity
• Coach and develop the team through enablement, playbooks, and structured feedback
• Ensure a seamless handoff between digital and human touchpoints across the customer journey
• Build the culture, operating rhythms, and standards that drive consistent sales excellence
• Develop and maintain profitable customer relationships that drive retention and growth
• Monitor market trends and competitor activity to inform sales strategy
• Measure success by booked accounts and revenue, inbound conversion, and team responsiveness
  

Basic Qualifications
- Typically a Bachelor's degree, or equivalent work experience
- Typically three or more years of sales management experience

Preferred Skills/Experience

• Advanced knowledge of sales strategies and new business development
• Experience leading combined sales and support functions
• Knowledge of banking products, operations, and current market trends
• Comfort adopting new tools and technology to improve sales and service
• Strong coaching skills, leadership presence, and a growth mindset
• Effective verbal and written communication and customer-relations skills
• Strong ownership and cross-functional partnership; makes sound decisions independently
• Proven people-leadership experience managing sales and/or customer-support teams
• Demonstrated track record of owning revenue targets and delivering measurable results
• Experience in digital, virtual, or inside sales and inbound demand conversion

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.