About this Sales Manager role at Thales
Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.
In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.Roles & Responsibilities
Customer focus
In charge of prospecting, promoting and selling identity and biometrics related solutions to customers in Asia
Be the primary sales interface for the assigned accounts, including business and administrative coverage
Interface with various resources within the Business Units to ensure the customer needs are fully addressed and that appropriate resources are allocated in due time to the account
Ensure the overall customer satisfaction. Build and follow the relevant recovery plans
Ensure consistency between the different local commercial approaches on CDI’s level in order to achieve both short to long term business results
Establish high-level strategic relationships with the accounts. Identify main contacts and decision makers. Facilitate the creation of relevant relationships for the appropriate CDI resources.
Create and implement a follow up process in order to monitor the customer actions.
Accounts acquisition
Collaborate closely with Bid Manager to set up tender response strategies and Bid process deliverables. Coordinate and manage tenders answer when a Bid manager hasn’t been appointed.
Be accountable for all named accounts revenue streams
Provide the accounts with product evolution inputs and roadmap definition
Accounts management
Follow the project implementations, set up a crisis management plan if necessary
Ensure that relevant Market information are communicated internally in CDI
Business development
Develop, propose and implement strategic planning for each country/account, in line with CDI’s sales strategy
Identify new opportunities and position CDI as a key partner within the accounts
Improve CDI’s offering by creating values and information sharing processes for efficient exchange of information about customers, competitors and industry
Create technical and sales synergies with third parties to enlarge the sales opportunities scope at the customers’
Requirements:
Education
Engineering or Business school diploma or post-graduate degree
Experience Level
Proven track records in winning large scale Government projects
A minimum of 10 years experience in solutions selling and large account management, ideally in the Biometrics-related projects / ID & Passport / Border Management / Law Enforcement / Digital Transformation
Competencies
Technical/functional Skills
Strong solution sales skills
Strong understanding of the Public Sector
Good business analysis and mid-term vision
Good oral and written communication skills
Negotiation skills
Knowledge of High-Tech market: Biometrics, IT system, smart card and document security
Marketing analysis skills
Good knowledge of Microsoft Office package
Behavioural skills:
Customer/Business oriented
Interpersonal skills
Ability to create and maintain good relationships with top managers and government officials
Diplomacy
Organized
Leadership
Accountable
At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.
