Working closely with branch teams and suppliers, you will ensure orders run smoothly while identifying opportunities to grow, onboard and reactivate accounts. Success relies on strong teamwork, collaborating with branches and peers to deliver consistent results.

Job Purpose:

To provide day-to-day sales support for your respective branches & account portfolio customers including managing estimates, orders & projects.  Acting as the key contact for customers, this role works across the Branch network to ensure orders are managed, while building strong loyal relationships, identifying new opportunities, whilst actively supporting the growth of sales across assigned account portfolio.

Key Responsibilities:

• Manage and grow your assigned account portfolio.

• Develop trust relationships with a portfolio of customers to maintain and improve profitability.

• Be proactive, responsive, and visible, including regular site visits and customer check-ins.

• Simplify the customer experience by ensuring close management of all owned accounts.

• Follow up and requote projects as required to meet or exceed agreed revenue, margin, and growth targets across assigned customer base.

• Work closely with branches to ensure customer orders are prioritised, accurate, and aligned to site schedules and specific delivery requirements.

• Provide specification & product data as required.

• Support branches with the on-boarding of new account, ensuring that they start and continue to spend.

• Acquire a thorough understanding of customer needs and requirements, expanding relationships by continuously proposing solutions that meet the customer’s needs.

• Target dormant and lapsed accounts to reactivate them.

• Build strong supplier relationships & work in partnership to secure & grow customer business.

• Demonstrate strong team ethics by working collaboratively with branches and colleagues, overcoming challenges together and supporting one another to deliver consistently strong outcomes for customers.

• Manage your own diary, forward planning customer visits.

 Experience Required: 

• Experience within a sales, account management or customer support role.  

• Commercial and pricing awareness of margins, rebates, delivery charges, and credit processes.   

• Clear and professional communicator across phone, email, and in-person; able to build relationships with customers at all levels, local branches, suppliers and regional support teams . 

• Project coordination, prioritisation and multitasking skills. 

• Organisational skills with ability to manage your own diary. 

• Full UK Driving licence.  

• Experience within builders’ merchant, supplier, or construction-related role is desirable.  

• Time management and organisational skills are essential.

What’s in it for you?   

• Company car + fuel card.

• Retirement Savings Plan (Pension) – with Legal & General.  

• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.   

• WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway.   

• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation).  

• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover.   

• Employee Discount.  

•  Refer a Friend scheme.   

• Wellbeing Centre via WorkPerks. 

Why STARK?    

We're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!    

What's next…    

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.    

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.    

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.