About the Role

Based in our Edinburgh Experience Centre, you will join a premium retail environment where we focus on inspiring and delighting our customers through exceptional service and memorable experiences. Our beautifully designed space showcases a curated collection of luxury lifestyle appliances, offering a personalised and intimate setting for both consumers and partners.

We continue to evolve our workplace and culture in line with our world-renowned products. Join a business that has been shaping excellence since 1899 and help us live our philosophy of ‘Immer Besser’ every day.

Your Responsibilities

• You will guide customers through detailed consultations, managing the full journey from initial enquiry through to purchase and post-sale support
• Through a strong understanding of customer needs, you recommend tailored appliance solutions that enhance their lifestyle and home environment
• With a focus on creating memorable in-store experiences, you use hands-on demonstrations and storytelling to build strong emotional connections with customers
• As part of the Experience Centre team, you will contribute to events that drive engagement, footfall, and sales while maintaining exceptional retail standards
• With attention to detail, you ensure showroom standards remain exceptional, with appliances immaculately presented, fully operational, and supported with accurate information

What we are looking for

• Proven experience in a retail sales role with a strong track record of achieving targets and delivering measurable results
• Confident consultative selling approach with the ability to adapt to different customer needs and manage the full sales cycle
• Experience delivering product demonstrations that engage and inspire customers
• Passion for food, cooking, and premium home appliances, with the ability to create memorable and personalised experiences
• Strong communication and relationship-building skills, with confidence engaging high-end clientele across multiple touchpoints
• A team-focused mindset with flexibility, adaptability, and a proactive approach to supporting business needs

Working Hours

• We have an opportunity for either a part-time, 30hours a week or full-time 37.5hours a week, permanent position.
• 30hours working across four days a week
• 37.5hours working across five days a week
• Flexibility is required to meet the needs of the business which will include evening and weekend work

Benefits

• Starting salary of £13.38, plus a competitive benefits package
• Quarterly and yearly bonus scheme of up to two months’ salary
• Discounts on Miele products for you, your family and friends
• Discounted gym membership and lunch allowance
• Health cash plan and free eye tests
• Additional benefits including financial advice and recognition schemes

Additional Information

This role is based in our Edinburgh Experience Centre in St James Quarter. We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone can succeed