About this Rooms MIT role at Four Seasons
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep.About the Role
Four Seasons Hotel Miami is looking for a passionate and motivated Manager in Training (MIT) – Rooms Division who shares our commitment to excellence and exceptional guest experiences.
Our 18-month rotational program offers an exciting opportunity to develop the next generation of hospitality leaders through hands-on experience across key Rooms Division departments, including Front Office, Guest Services, Housekeeping, and other guest-facing operations.
Throughout the program, participants will gain a comprehensive understanding of Four Seasons service standards, strengthen their leadership capabilities, and progressively assume supervisory responsibilities in at least two Rooms Division departments.
The program is designed to prepare participants for an Assistant Manager position upon successful completion, subject to performance and business needs.
What You Will Do
- Gain hands-on experience in daily operations and line-level positions across assigned Rooms Division departments.
- Lead daily briefings, support shift operations, and ensure consistent delivery of Four Seasons service standards.
- Provide personalized guest experiences, anticipate needs, and resolve concerns with professionalism and care.
- Train, coach, mentor, and support team members while fostering a positive and collaborative work environment.
- Assist with recruitment, onboarding, employee development, and performance discussions.
- Support scheduling, payroll reviews, staffing plans, and labor management.
- Conduct room inspections and operational audits to maintain quality, safety, and service excellence.
- Collaborate with Front Office, Housekeeping, Engineering, and other departments to ensure seamless guest experiences.
- Monitor guest feedback, service metrics, and operational performance to identify opportunities for improvement.
- Support departmental goals, action plans, and initiatives that enhance operational efficiency and guest satisfaction.
- Assume Manager on Duty responsibilities when assigned, responding to guest and operational needs.
- Participate in leadership meetings, hotel projects, and development opportunities to broaden your management experience.
- Complete all required program milestones, leadership assignments, and development projects throughout the 18-month journey.
- Lead by example, embracing the Four Seasons Golden Rule and creating meaningful connections with guests and colleagues.
What You Will Bring
- A college degree in Hospitality Management or a related field.
- Two to three years of previous experience in the hospitality industry.
- A genuine passion for luxury hospitality, service excellence, and leadership development.
- Strong communication, interpersonal, and problem-solving skills.
- The ability to coach, motivate, and build positive relationships with team members.
- A proactive mindset, adaptability, and a willingness to learn across multiple departments.
- Proficiency in hotel property management systems (PMS), Microsoft Office, and general computer applications.
- Availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
- Commitment to completing the full 18-month rotational program.
- Ability to lift up to 40 pounds and remain on your feet for up to eight hours.
What We Offer
At Four Seasons Hotel Miami, we believe our greatest asset is our people.
We are committed to creating an environment where our team members feel valued, supported, and inspired to grow.
As part of our team, you will enjoy:
A supportive and inclusive workplace built on mutual respect and the Golden Rule.
Structured leadership development and hands-on learning opportunities.
Exposure to multiple Rooms Division departments and experienced hospitality leaders.
Opportunities for professional growth and career advancement.
Access to Four Seasons employee benefits, recognition programs, and learning resources, subject to eligibility.
The opportunity to be part of a globally recognized luxury hospitality brand.
Join us and take the next step in your hospitality career while building the foundation for a future leadership role with Four Seasons.
