Customer Service:

• Understanding the client’s business and shipping needs to provide comprehensive logistics solutions.
• Develop strong relationships with clients to ensure their satisfaction and repeat business.
• Resolve any issues that may arise during shipping, such as delays or damaged goods.

Administration:

• Reviewing shipping documentation to ensure compliance with company standards and regulations e.g., customs.
• Maintaining records of all incoming and outgoing shipments.
• Accessing multiple data bases to monitor, track, and verify incoming and outgoing shipments.

Accounts:

• Assists with the identification of cross sell/up sell opportunities to the customers.
• Responding to tender requests and providing quotations.
• Coordinating with shipping companies to negotiate rates and schedules for shipments..

Freight Forwarding:

• Understanding the importance of Standard Trading Conditions and their incorporation into International Contracts.
• Understanding the difference in the level of liability when acting as an Agent or as a Principal/Carrier.
• Know the complete and accurate information (Shipper’s Instructions) to be received in writing from the Shipper for every consignment.

Road Transport:

• Understanding of the regulations of Road transport.
• Understanding of the most often used vehicles and documentation required for road movements – domestic and international.
• Understanding of the liabilities of Hauliers under Standard Trading Conditions (IRHA) and International Conventions (CMR).
• Awareness of Safety and Security/Cargo crime during transportation of goods.
• Calculation of freight rates on a per loading metre basis.

Dangerous Goods:

• Understanding the responsibility of different parties in the Supply Chain, liability, and risk management
• Understanding requirements of marking dangerous goods, labelling, plates, and placarding.
• Ability to locate and identify the correct hazardous details rom the dangerous goods list when provided with a UN number.
• Understanding of the specific documents required for a hazardous shipment for all Modes of transport.

Skills

• Ability to develop and maintain effective relationships with customers, suppliers, management, and other teams in the company.
• Excellent Interpersonal and communication skills.
• Ability to listen to the needs and requirements of various stakeholders and effectively verbalise their own ideas.
• Excellent organisational skills to balance and prioritise their workload and meet deadlines.
• Excellent customer service skills to maintain and grow the Company’s client base.
• Ability to accept and effectively cope with change.

Experience

• 2 years' proven experience in Export Operations.
• Previous experience in the freight/transport industry.
• Experienced user of MS Office applications and IT Systems.
• Customs knowledge/experience.
• Working knowledge of Azyra desirable (full training will be provided).

Education

• Third Level Qualification in business development, business management, business administration, logistics, transportation, or related field desirable.