About this RN Bed Coordinator role at St. Luke's University Health Network
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Registered Nurse Bed Coordinator will prioritize, triage, and coordinate patient flow activity including all inter/intra-facility transfers and bed placement at the St. Luke’s University Health Network. Responsible to be the initial contact for all providers who wish to transfer a patient for a higher level of care. Facilitates transfers to the most appropriate Network facility based on location, available specialties, and bed availability in conjunction with the accepting physician.
JOB DUTIES AND RESPONSIBILITIES:
Answers all calls into the call center in a timely fashion while demonstrating exceptional customer service and telephone etiquette, regardless of the intent of the caller
Works efficiently out of Bed Planning and Transfer Center modules in the electronic medical records system, Epic
Effectively utilizes medical appropriateness criteria for all urgent and emergent transfers/admissions including review of patient’s chart to determine treatment plan, medical history, reason for admission, and special considerations for patient placement
Reviews patient insurance to determine appropriateness for transfer and communicates with other departments as necessary to facilitate insurance authorizations if needed
Initiates Case Management referrals when appropriate
Coordinates activities in the department and promotes cooperation to the staff to achieve department objectives and maintain good interdepartmental relations
Promotes and maintains harmonious and effective working relationships within the hospital
Utilizes Capacity Management Dashboard in Epic to determine overall census condition and bed availability
Utilizes appropriate critical thinking, triage and clinical skills to determine patient placement and prioritization of patient transfers
Coordinates placement of OR patients with PACU/ASC to minimize disruption to the OR schedule
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting for up to 8-12 hours per day, one hour at a time. Standing for up to 1 hour per day, one hour at a time. Walking up to 1 hour per day, one hour at a time. Stooping, squatting, crouching, kneeling, and reaching above shoulder level rarely. Never crawling or climbing. Hearing as it relates to normal conversation. Seeing as it relates to general and near vision.
EDUCATION:
Graduate of a professional nursing program. BSN preferred. Registered Nurse with current license to practice in the state of Pennsylvania or seeking Pennsylvania licensure through reciprocity.
TRAINING AND EXPERIENCE:
Critical Care, triage and/or pre-hospital experience preferred. Prior experience in hospital Utilization Review or Care Management highly desirable. Computer skills and telephone skills are required.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
