About this Revenue Operations Manager role at Hhaexchange
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
The Revenue Operations Manager is the single accountable owner of bookings, ARR, and revenue integrity from closed-won through release to Billing. Hundreds of new and renewal deals close each month, and this role is the independent check before they flow into billing, the ARR rollforward, and revenue reporting. The role also owns how quotes are structured in CPQ, in partnership with Business Operations, so that errors are fixed at the source instead of caught one deal at a time.
Reporting to the VP, Revenue, the Revenue Operations Manager works daily with the Pricing Principal, Business Operations, Sales, Customer Success, Billing, and Finance. That proximity builds real fluency across the quote-to-cash stack (Salesforce, CPQ, NetSuite) and judgment on how deals are structured, how pricing decisions get made, and where revenue leakage actually starts.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Duties
Closed-Won Review & Order Integrity
CPQ Quote Structure
ARR Roll forward Integrity
Controls, Enablement & Automation
Other Job Duties
Travel Requirements
Required Education, Experience, Certifications and Skills
- Education: Bachelor's degree in Business, Analytics, Finance, or a related field.
- Experience: 8+ years in Revenue Operations, Sales Operations, billing, or finance at a subscription business, including experience with subscription plus usage revenue and a mix of 12-month and multi-year contracts.
- Experience: Hands-on Salesforce and CPQ experience, including quote and product structure, reporting, validation logic, and approval flows.
- Skills: Working knowledge of ARR mechanics, revenue recognition basics (ASC 606), and order-to-cash.
- Skills: High judgment in ambiguous situations; able to distinguish what to resolve independently versus what to escalate.
- Skills: Able to say no to sales and customer success leaders and explain why.
- Skills: Detail-oriented, comfortable with volume, and able to document process clearly.
- Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role. Reaches for AI tools (Claude, ChatGPT, Copilot) to draft reports, clean data, or prototype solutions before building manually; production coding is not required, but you should be the person who tries the AI approach first.
- NetSuite experience.
- PE-backed or high-growth SaaS environment experience.
- Healthcare technology, Medicaid, or home and community-based care domain knowledge.
- Exceptional cross-functional communication: effective with sales reps, CS, Finance, Billing, and Business Operations without losing context between audiences.
Preferred Qualifications
