About this Revenue Operations & CRM Manager (m/f/d) role at Northern Data Group
Job Description
We are seeking a Revenue Operations & CRM Manager to own our systems, data and process backbone of the revenue engine the CRM platform, pipeline data integrity, and forecasting/reporting infrastructure so Northern Data Group has accurate, scalable revenue operations as the GPU estate and customer base grow.
YOUR RESPONSIBILITIES:
CRM Ownership:
• Full administration of the CRM system (HubSpot) as the system of record for the full revenue lifecycle, from lead/RFP intake through opportunity management and renewal
• Define and enforce data governance standards: field definitions, pipeline stages, deal hygiene rules
• Evaluate, integrate, and manage supporting RevOps tools (e-signature, billing/usage metering integrations, BI tools) to give full visibility into the revenue funnel
Revenue Operations Process:
• Design and continuously improve the quote-to-cash process across the commercial team
• Own pipeline hygiene standards and drive adoption across the Commercial function.
• Identify and resolve process bottlenecks across the revenue cycle.
• Collaborate with Head of Contracts and Commercial Finance to operate efficient deal desks Forecasting & Reporting Infrastructure
• Build and maintain forecasting methodology and pipeline coverage models suited to long-cycle, high-value GPU capacity and colocation deals
• Build dashboards and reports giving leadership real-time visibility into pipeline health, forecast accuracy, and revenue trends
• Provide self-serve reporting to reduce ad hoc data requests from leadership
Systems Integration & Enablement:
• Integrate CRM with billing and finance systems to remove manual reconciliation between systems
• Train and drive CRM/process adoption across the commercial team
• Serve as the operational liaison to Finance/FP&A for monthly and quarterly revenue reporting inputs
YOUR QUALIFICATIONS:
• 5+ years of experience in Revenue Operations, Sales Operations, or Business Operations, with deep, hands-on CRM administration experience (HubSpot strongly preferred) not just usage as an enduser
• Experience in B2B technology, cloud/infrastructure, data center, or other complex, long-sales-cycle enterprise environments; exposure to GPU cloud, neocloud, or HPC commercial models (nice to have)
• Strong command of forecasting methodology, pipeline management, and revenue analytics, with fluency in BI/reporting tools (Power BI, Tableau, or equivalent)
• Working knowledge of usage-based/consumption billing models
• Strong process-design instincts and comfort driving adoption across a small, senior commercial team
• Bachelor's degree in Business, Finance, Economics, or a related field
KPIs for Success:
• CRM data quality and adoption rate (e.g., % of open opportunities with complete, up-to-date fields)
• Forecast accuracy (variance between forecast and closed revenue)
• Pipeline coverage ratio against target, by segment
• Reduction in manual reconciliation time and ad hoc reporting requests
WHAT WE OFFER
With us, you will work towards the future of HPC: From new, sustainable building methods for data centers to cooling concepts to software solutions for accelerated compute.
Your approaches count: In official exchange formats or spontaneously at the coffee machine. At Northern Data, it's the best idea that counts - not the hierarchy. We’re looking forward to getting your inputs!
You make the difference in the company: Unlike in established corporations, at Northern Data you will really help shape things. From implementing new departments, to optimizing processes and culture.
Best-in-class partners: The best work with Northern Data. This means a knowledge and time advantage from which your career and our customers benefit equally.
Green by heart: Sustainability is at the core of Northern Data. With us, you actively work on the carbon neutrality of datacenters worldwide. Beginning with our infrastructure and continuing with the solutions for our clients, we work towards a green future.
Home Office facts: Work with our international and virtual team flexible from home. And of course, your hardware wishes will be fulfilled to make your ideas for next level HPC come true.
Your wellness matters: At Northern Data we have regular wellbeing initiatives that are designed to promote wellness, diversity, inclusion, and much more, ensuring a supportive and enriching environment for our global team.
