About this Retail Operations Associate role at Charles & Keith
We're on the lookout for individuals who are passionate about fashion, think outside the box, and have an eye for innovation.
Unleash your potential with us, and join us as we create joy and excitement in our global community to empower people to express themselves freely through fashion.
Project & Ops Support
Support SAP S/4HANA project activities, including data validation, issue tracking, and follow-ups
Actively follow up on action items with Ops, IT, Finance, and vendors to ensure timely closure
Track issues, risks, and dependencies; escalate where required
Store Operations Understanding (On-Site)
Visit stores regularly to understand end-to-end store operations and processes
(e.g. sales flow, stock movement, receiving, returns, reporting)Gather ground insights from stores to support system design, testing, and process alignment
Support change adoption by explaining system/process changes to store teams
Validate that SAP processes work practically on the ground, not just on paper
Communication & Presentation
Prepare clear decks, trackers, and summaries for project updates and Ops reviews
Confidently present findings, issues, and recommendations to stakeholders
Act as a bridge between store operations and project teams
Requirements:
Good understanding of Operations processes (store operations exposure is an advantage)
Strong follow-up skills – able to chase, track, and close actions
Good communication and presentation skills
Comfortable working in a fast-paced environment
Strong Excel and basic reporting skills
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