At Sensormatic Solutions, a division of Johnson Controls, we bring together diverse data and insights with our intelligent operating platform to drive improved shopper experiences and retail outcomes. Our innovative solutions (Loss Prevention, ShopperTrak, and Inventory Intelligence) enhance customer experiences and enable retailers to build seamless, streamlined shopping environments.

Want to learn more about Sensormatic Solutions? Visit: 

https://www.sensormatic.com/who-we-are

What you will do

The Retail Security Territory Manager is responsible for planning, coordinating, and overseeing installation and service operations across a defined territory. This role combines hands-on operational leadership with team management, subcontractor coordination, and customer communication to ensure strong execution, compliance, and cost control. The territory typically covers 2-3 U.S. states or Canadian provinces and may support approximately 600 installations and 3,000 services per year, representing about $3.5M in annual revenue. You will report to the Regional Field Operations Manager and lead 8-12 field service technicians while helping maintain a qualified contractor base.

Key Responsibilities

Plan, coordinate, and oversee installation and service operations across the assigned territory.

Monitor team workload and optimize resource planning to meet SLA requirements, escalating staffing needs to the Regional Manager when needed.

Coordinate installation schedules, site surveys, and subcontractor resources to support timely execution.

Supervise van stock within the territory to support first-time fix rates and cost optimization targets.

Drive alignment with Sales and Business Operations to support company priorities and customer commitments.

Develop and mentor field service technicians and subcontractors through coaching, administrative approvals, and performance management.

Ensure compliance with safety standards, installation quality expectations, and licensing requirements.

Collect and report installation progress, service performance, and key operational metrics.

Support process improvements across the territory and implement changes in line with top-down guidelines.

Manage customer communications through preferred channels such as email, phone, and the customer portal, addressing concerns in a timely manner.

Monitor scheduling activities, resolve escalations promptly, and act as the first field escalation point within the territory.

Manage installation scope changes, risks, and issues for smaller installations, escalating larger-project issues to the assigned Project Manager when applicable.

Oversee permitting and licensing processes, including required permits and regulatory compliance for incoming installations.

Approve overtime requests and installation cost overruns up to $500 within delegated authority.

Maintain a qualified contractor base aligned with procurement guidelines, technical capability, and availability.

Ensure required project deliverables are completed and submitted on time.

How You Will Do It

• Own outcomes with accountability, safety, and integrity by keeping schedules, costs, quality, and compliance under control while making sound decisions for customers and the business.
• Stay close to the work and remove obstacles quickly by reviewing field capacity, site readiness, permits, van stock, and subcontractor availability before issues affect service delivery.
• Use clear communication to keep customers informed through email, phone, and the customer portal, setting expectations and addressing concerns in a timely way.
• Improve every day through candor and problem-solving by tracking KPIs such as SLA attainment, NPS, margin, and cost control, then turning trends into practical actions.
• Win as one team by working closely with Sales, Business Operations, Project Management, technicians, and contractors to balance customer needs and operational priorities.
• Develop people through coaching and consistency by mentoring team members, reinforcing quality and safety standards, and supporting strong field performance.

What we look for

• 7-10 years of field, construction, and management experience.
• Valid provincial or state licenses as required.
• Proficiency in English.
• Advanced computer skills, including MS Word, PowerPoint, Excel, and Smartsheet.
• Strong understanding of construction trade costing models, NEC, and OSHA.
• Ability to manage complex projects and drive solutions.
• Strong analytics and problem-solving capabilities.
• Effective communication with diverse audience groups.
• Strong technical writing and presentation skills.

Preferred

• A bachelor’s degree in a technical or business-related field.
• Working proficiency in Spanish or French.

Why Join Us

You will join a field operations team focused on safety, customer satisfaction, and operational excellence. Johnson Controls offers a competitive benefits package and the opportunity to grow your leadership experience while developing people, improving processes, and supporting important customer outcomes.

If you are ready to lead territory operations with a strong focus on execution and service, we encourage you to apply.

HIRING SALARY RANGE: $85,000-134,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.