About this Retail Associate role at AMB Sports & Entertainment
At the Blank Family of Businesses, our Core Values drive our culture, guide our decisions, and make our organization a great place to work.
GIVE BACK TO OTHERS
Recognize that the well-being of business cannot be separated from the well-being of society. Join in our ongoing efforts to give back through time, talents, labor and financial commitment.
LEAD BY EXAMPLE
Demonstrate an entrepreneurial spirit that supports our culture and vision. Take full advantage of our empowerment philosophy by offering suggestions, making decisions and taking responsibility for actions. Stand up for your convictions and vocalize your opinions.
INNOVATE CONTINUOUSLY
Constantly seek new ways to improve results and move above and beyond what seems possible. Demonstrate non-stop reinvention. Do not let unnecessary bureaucracy kill innovation. Implement high quality, new processes, products, services, or solutions that meet or exceed the needs and expectations of our customers.
PUT PEOPLE FIRST
Demonstrate understanding that people are the center, the heartbeat of any successful enterprise. Build rapport and trust by demonstrating sensitivity and respect for others. Empower and listen to associates because they are our number-one source for information and ideas. Invest time and resources in developing associates’ skills and assisting them in managing their careers.
LISTEN AND RESPOND
Listen to internal and external customers (fans, grantees, players, associates, vendors, partners) to understand what they need. View customer needs as golden opportunities that, when creatively addressed, will enhance our competitive edge and the environment in which we all work and professionally grow. Dedicate the needed resources, time and energy to creating lasting value for all customers.
INCLUDE EVERYONE
Our individual differences make our organization more valuable. Value diverse ideas, experiences, skills, work styles and backgrounds. Harness individual differences to create a competitive advantage and better support our partners. Encourage others to accept and capitalize on diversity.
Position Summary
The Retail Associate plays a key role in delivering an exceptional guest experience within the Atlanta Falcons and Atlanta United Team Store at Mercedes-Benz Stadium. This position is responsible for assisting guests with purchases, maintaining merchandise presentation standards, supporting inventory operations, and creating memorable interactions that enhance fan engagement. Game days and stadium events are considered core responsibilities of this role and may include pre-event, event, and post-event operational support.
Roles and Responsibilities
- Deliver an exceptional guest experience by greeting guests, providing product recommendations, answering questions, and creating a welcoming environment that reflects AMBSE's commitment to service excellence.
- Support retail operations by processing transactions, maintaining sales floor and stockroom standards, replenishing merchandise, and ensuring products are accurately displayed and readily available.
- Contribute to team success by collaborating with team members, supporting gameday and special event operations, and identifying opportunities to enhance efficiency and the overall guest experience.
- Maintain professional and operational standards by adhering to company policies, demonstrating professionalism, and representing the Atlanta Falcons, Atlanta United, Mercedes-Benz Stadium, and AMBSE brands positively at all times.
- Perform other duties as assigned to support department, event, stadium, and business needs.
- Embrace and practice our 6 Core Values: Put People First, Listen and Respond, Include Everyone, Innovate Continuously, Lead by Example, Give Back to Others
Qualifications and Education Requirements
- Previous retail, customer service, hospitality, or guest service experience preferred.
- Strong communication, interpersonal, and teamwork skills.
- Ability to work in a fast-paced, team-oriented, event-driven environment.
- Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
- Reliable attendance and punctuality.
- Ability to stand, walk, bend, and move throughout scheduled shifts and lift, carry, and move merchandise weighing up to 25 pounds.
- Ability to maintain a professional appearance and positively represent the AMBSE brands.
