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Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide experience to our stakeholders that delivers on our promises.  

Position Summary:

At Kemper, a Represented Casualty Claims Adjuster is responsible for the investigation, evaluation, and negotiation attorney represented bodily injury and uninsured motorist claims with varying degrees of complexity. This position necessitates strong analytical abilities, attention to detail, and the ability to operate independently and as part of a cohesive team.

Position Responsibilities:  

• Conduct investigation of varying complexity, represented casualty, physical and property damage claims, utilizing investigative tools, based on claims and state regulatory guidelines and procedures established by the department.
• Develop a comprehensive strategy to identify and resolve coverage, liability, injury, and property damage, efficiently and accurately.
• Examine all provisions, endorsements of the claim policy and other records to verify applicable insurance coverage and make financial decisions within authority limits.
• Develop and implement negotiation strategies when communicating settlement related information to insureds, claimants, attorneys, body shop personnel, medical providers, and other parties.
• Conduct analyses of represented bodily injury claims. Research and interpret injury related statutory provisions and case law, examine points of impact and extent of damage relative to the injury claimed, access prior injury information, obtain proper release documentation, obtain medical reports, and conduct detailed injury-specific research relating to the injury claimed, thoroughly document injury related treatment history and develop a comprehensive settlement strategy.
• Thoroughly document the progression of each claim and set bodily injury reserves ensuring an accurate and organized record.
• Attend depositions/mediation/arbitration/pre-trials/trials and all other legal proceedings, when needed.
• Act as mentor and provide staff training.
• Collaborate with various departments to efficiently move claim toward final resolution.
• Performs other duties as assigned.

Position Requirements:  

• High school diploma or equivalent.
• A minimum of three years of casualty claim experience in the auto insurance industry.
• Proficiency in basic computer skills including Microsoft Office Suite products and web-based applications.
• Must obtain and maintain state required licensing, where applicable.
• Initiative, sound judgement, and discretion.
• Comprehensive understanding of insurance policies and knowledge of relevant state laws and regulations governing auto insurance claims.
• Time management skills ensuring deadlines are met for claim resolution.
• Strong analytical skills to evaluate claim information, assess damages, and make informed decisions regarding liability and settlement amounts.
• Effective communication skills, both verbal and written, to interact with various stakeholders.
• Excellent customer service skills.
• Strong negotiation skills for resolving disputes and reaching agreements.

This position will be reporting to the Doral, FL, Lake Mary, FL, Birmingham, AL, Downers Grove, IL, Richardson, TX, or McAllen, TX office.

The range for this position is $61,900 to $102,900 Annually. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors.  This job is eligible to receive Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.)  

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper is focused on expanding our Diversity, Equity, and Inclusion efforts to align with our vision, mission, and guiding principles.  

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email.  Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates.  If you receive such a message, delete it. 

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