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Job Description

Claim Preparation & Filing:

Prepare and submit accurate and timely loss claims to FHA (HUD), VA, RHS (USDA), and Fannie Mae (FNMA) as well as Private Mortgage Insurance providers

Interpret and apply Private Mortgage Insurance (PMI) and Government MI requirements, handbooks, and servicing guidance to ensure full regulatory compliance

Gather and review all necessary loan-level documentation, including payment histories, escrow balances, corporate advances, and legal/foreclosure fees.

Research and resolve claim discrepancies, rejected claims, suspended claims, payment variances, and other exceptions.

Assist with conveyance and transfers of ownership for FHA, VA, and FNMA (Fannie Mae) loans as dictated by agency guidelines.

Compliance & Auditing:

Stay updated on changing guidelines from HUD, VA, RHS, Fannie Mae, and private mortgage insurers (PMIs).

Document all claim steps, milestone dates, and communications accurately

Inspect claims to maximize loss recovery and identify potential recoverable shortfalls.

Assist with internal and external audits by researching files, preparing documentation, and responding to claim-related inquiries.

Develop recommendations for corrective action and process improvements based on claim analysis and identified trends.

A bachelor’s degree is preferred but relevant and 2-3 years experience in the mortgage industry, real estate owned (REO), or related field will be considered. Experience in REO, prior claim experience or working with Government Agencies such as HUD or USDA helpful.

Qualifications

Experience

EEO Statement

As an employer, PHFA is committed to having a workforce that is diverse and reflects the residents that it serves. We strive to maintain a workplace where all employees and applicants for employment receive equal opportunities in all aspects of employment. There are numerous policies in place at PHFA to help us honor this commitment.

The Pennsylvania Housing Finance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, family status, gender, national origin, political affiliation, race or religion.

Diversity Statement

PHFA values, honors and commits to the equitable treatment and elimination of discrimination in all forms. We are committed to the diversity of all staff, and in all programs and services offered.