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About this Relationship Manager - Active Trading Clients role at moomoo

moomoo · Onsite · Hong Kong, Hong Kong, Hong Kong

Key Responsibilities:

  • Demonstrate a strong interest in short-term trading and a sound understanding of equity markets and relevant financial derivatives.
  • Monitor market trends and client trading preferences, build trusted relationships with clients, and provide timely, professional and compliant market information and trading-related support to contribute to team objectives.
  • Maintain effective client relationships, respond to client enquiries relating to transactions and account services, and enhance client engagement and retention through needs-based and compliant service.
  • Provide regular market updates and analysis to clients; respond promptly to daily enquiries and service requests; and handle client feedback, complaints and issues in accordance with internal procedures to maintain a high standard of client satisfaction.
  • Strengthen long-term client relationships and client loyalty through one-to-one engagement, client seminars, investment strategy briefings, investor education sessions and other approved client engagement activities; identify appropriate referral opportunities in line with clients’ needs and internal policies.

Requirements

  • Bachelor's degree or above, majoring in finance, economics or related fields is preferred
  • Proficient in Cantonese and Mandarin as working languages, English fluency is a plus
  • Eligible Hong Kong work visa (e.g., IANG, TTPS, QMAS)
  • Solid basic knowledge of Financial Market, proficiency in the trading rules of complex financial derivatives such as options
  • 2 years or more of experience in complex derivatives trading, and personal high-frequency trading experience is preferred
  • Passionate about the trading sector, familiar with the characteristics of short-term trading client groups, equipped with keen market insight, strong trading thinking and psychological gaming ability, capable of independently analyzing market trends and formulating short-term trading strategies
  • Possess excellent communication skills, strong teamwork spirit and a keen sense of purpose; customer-oriented with sound service awareness, capable of delivering exceptional quality services to clients; customer-oriented with sound service awareness, capable of delivering exceptional quality services to clients
  • Candidates with experience in brokerage derivatives trading, customer transaction operation services, and risk compliance awareness will be given priority.
  • Candidates holding Type 1 and Type 4 licenses issued by the Securities and Futures Commission of Hong Kong, or having passed Papers 1,7 & 8 of the Securities and Futures Examination will be given priority

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About moomoo

Moomoo is an investment and trading platform that empowers global investors with pro-grade, easy-to-use tools, data, and insights.

We believe investing is a transformative and long-term journey. That's why moomoo empowers investors with the tools and data they need to help unlock their financial potential today and in the future. Whether you're a beginner or a pro, moomoo is here to power your investment journey. With access to a wide range of both user-friendly and advanced features, including real-time market data, technical analysis tools, and in-depth order book data moomoo users can potentially enhance their trading strategies to pursue their goals.

Our mission is built on three core values: transparency, innovation, and community. By using these values to guide us, we deliver a comprehensive investment experience for individuals across all trading levels.

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