About this Agency Director, East Malaysia role at Manulife
This role is responsible for driving the growth and performance of the Malaysia Agency Team through strategic recruitment, onboarding, and productivity management. The position focuses on expanding total agency headcount, improving new agent activation and retention, and accelerating early productivity, including Financing Agent Program outcomes. Through close partnership with agency leaders, the role ensures sustainable manpower growth and strong business contribution.
Position Responsibilities:
Own and grow total Agency headcount through disciplined manpower planning, recruitment execution, and net growth management.
Lead agency recruitment strategy and delivery, ensuring a strong pipeline of quality new agents aligned to business growth priorities.
Drive new agent activation by improving early engagement and readiness, with clear focus on 3–90 days and 6–90 days activation milestones.
Strengthen new agent retention, particularly within the first 3–6 months, by partnering closely with agency leaders on onboarding, coaching, and support interventions.
Improve new agent productivity, including excellent agent production and participation/performance in the Financing Agent Program, contributing directly to the overall performance of the Malaysia Agency Team.
Preferred Qualifications:
At least 8–10 years of experience in agency distribution, recruitment, sales management, or manpower development, preferably within financial services or insurance.
Proven track record in driving agency headcount growth, recruitment outcomes, and new agent activation and retention.
Strong stakeholder management skills, with experience partnering senior agency leaders to influence performance and productivity outcomes.
Analytical and results‑driven, with the ability to track recruitment and productivity metrics and translate insights into actionable strategies.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
