About this Recoveries Lead role at nbn
Job Expectations
Position Title: Recoveries Lead
Build your career and Australia’s future.
Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.
A fantastic opportunity has presented itself for a Recoveries Lead reporting to the Senior Manager, Credit & Collection Services.
A bit about your role
As the Recoveries Lead, you will protect nbn’s network and financial interests by leading the end-to-end investigation and management of recoverable damage claims, disputes and legal recovery matters. You will assess liability, causation, evidence and recovery prospects; determine case strategy; and manage complex and escalated matters through negotiation, legal referral, recovery and closure.
Working closely with operational teams, nbn Legal, insurers, collection agencies, service partners and external representatives, you will coordinate recovery outcomes and provide specialist legal recovery support across the broader Credit & Collection Services portfolio.
As the operational and subject-matter lead, you will set day-to-day direction, prioritise work and provide coaching and specialist support across internal and outsourced service delivery activities. You will oversee service-provider performance, quality, cost and compliance, ensuring recovery activities meet nbn’s commercial, legal, policy and governance requirements.
You will own and strengthen recovery procedures, controls, reporting and quality standards, monitor emerging risks and escalate material matters to the appropriate delegated authority. By analysing damage and recovery trends, you will maintain a closed feedback loop with field and operational teams and translate insights into prevention, process and control improvements.
You will also lead evidence-based technology, automation, analytics and workflow enhancements that improve recovery outcomes, strengthen data integrity and protect the nbn network.
A bit about you
You are a commercially minded and collaborative recoveries professional with at least five years’ experience in telecommunications or a comparable environment, such as legal recoveries, insurance, complaints, construction or infrastructure claims.
You bring demonstrated experience in claims, dispute resolution and legal recoveries, together with a sound understanding of liability, causation, evidence requirements, cost and debt recovery processes and relevant legal principles. Experience assessing infrastructure damage and a strong understanding of telecommunications networks and damage-prevention practices will be important to your success.
You are confident determining recovery strategies, managing sensitive and escalated matters and negotiating with insurers, legal representatives, suppliers and other external parties. You can translate complex evidence into clear, commercially balanced recommendations for senior stakeholders.
You also bring demonstrated operational leadership and experience managing outsourced service providers, including service levels, performance, quality, cost and contractual obligations. Your strong governance, analytical and communication capabilities enable you to lead through complexity, manage risk and deliver consistent outcomes.
With a proactive and improvement-focused mindset, you are comfortable using technology, automation, analytics and workflow tools to strengthen controls, improve service delivery and achieve better recovery outcomes.
Application Process
You may find that your experience does not match every requirement listed but, if this role has piqued your interest or resonates with where you are in your career, we encourage you to apply rather than self-select out. We are interested in transferable skills and your skills and perspective could be exactly what we would value to strengthen our team.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Please note that this is a permanent opportunity and applications will close at midnight on 18 October 2026
To be eligible for this role, you must have full working rights in Australia
