About this Receptionist (Call Center Experience) role at Latitudeinc

Latitudeinc · Rockville, MD

Position Overview:

We are seeking a professional and customer-focused Receptionist with prior call center experience to serve as the first point of contact for our organization. The ideal candidate will be comfortable managing a high volume of incoming calls, providing exceptional customer service, and supporting administrative operations in a fast-paced environment.

Responsibilities:

Answer and direct a high volume of incoming calls using a multi-line phone system

Greet and assist visitors, clients, and vendors in a courteous and professional manner

Transfer calls accurately and efficiently to appropriate departments

Manage voicemail messages and ensure timely follow-up

Schedule appointments and maintain calendars as needed

Maintain reception area organization and professionalism

Perform data entry and update customer information in CRM or internal systems

Assist with administrative tasks such as filing, scanning, copying, and mail distribution

Support internal departments with customer inquiries and documentation

Maintain confidentiality of sensitive information

Handle customer concerns calmly and escalate issues when appropriate

Ready to apply to Latitudeinc?

About this Receptionist (Call Center Experience) role at Latitudeinc

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