About this Rail Replacement Coordinators role at Arriva
Rail Replacement Coordinator
📍 Locations: North East England (station-based roles)
🕒 Contract Type: Zero-hours (flexible shifts)
💰 Pay Rate: £13.12 per hour
About the Role
We’re looking for enthusiastic and customer-focused Rail Replacement Coordinators to join our expanding team at Arriva Road Transport Services.
In this dynamic, frontline role, you’ll be based at key train stations, ensuring rail replacement services run safely, smoothly, and efficiently. You’ll play a vital role in supporting passengers, coordinating transport providers, and responding to real-time changes to keep services on track.
Key Responsibilities
Oversee the day-to-day delivery of planned and emergency rail replacement services
Support drivers and ensure vehicles meet required standards
Monitor service performance, ensuring timely arrivals and departures
Help maintain strong connections between rail and road services
Provide clear, helpful information to passengers
Manage boarding to ensure passengers travel on the correct services
Respond to disruptions such as delays, traffic, or incidents, adjusting services where needed
Work closely with control teams to resolve operational issues
Ensure safe and organised pick-up and drop-off areas
Carry out passenger counts and report service data
Record and escalate incidents, providing detailed feedback post-shift
About You
We’re looking for individuals who:
Are flexible and happy to work varied shifts across different locations
Have excellent customer service skills and a positive, proactive approach
Thrive in fast-paced and changing environments
Communicate clearly and confidently with a wide range of people
Are team players who can also work independently
Align with our values: We care passionately, we do the right thing, and we make the difference
What We Offer
✅ £13.12 per hour competitive pay
✅ Ultimate flexibility – choose when and where you work
✅ Opportunity to travel across the region and beyond
✅ Career progression within a growing, innovative organisation
✅ Paid holiday accrual
✅ Contributory pension scheme
✅ Access to our Employee Assistance Programme
