Job Description Summary

Job Description

What You'll Do

You will support quality management activities, business process improvements, and ERP system administration to help ensure that our processes meet internal requirements and applicable standards.

• Administer the ERP system: Assist with day-to-day ERP administration, including data maintenance, user support, system updates, and documentation, following established procedures.

• Contribute to ERP feature development: Work with Quality, business, and IT teams to define, test, and improve ERP features that strengthen product quality and system compliance.

• Support data analytics and AI: Collect and analyze operational and quality data, prepare reports, identify trends, and explore basic AI applications in line with company guidelines.

• Maintain quality systems and documentation: Help maintain the Business Management System, including process workflows, control plans, procedures, work instructions, and quality records.

• Monitor quality performance: Track key performance indicators (KPIs), such as scrap, rework, and first-time yield, and prepare regular performance reports.

• Support non-conformance management: Maintain the Non-Conformance Report (NCR) system, track open actions, and follow up with stakeholders through closure.

• Assist with audits and inspections: Support product, process, and project audits, including the preparation of relevant documentation and reports.

• Contribute to continuous improvement: Participate in Kaizen and other improvement initiatives to simplify processes, reduce errors, and improve operational performance.

• Support quality compliance: Help ensure adherence to internal quality requirements and applicable standards, including ISO 9001:2015.

• Collaborate across teams: Work with Quality, Manufacturing, Engineering, Business Process Management, and IT teams on assigned projects and other activities as directed by the manager.

What You'll Bring

We're looking for a motivated and detail-oriented professional who is willing to learn, enjoys working with data and systems, and is interested in quality management and digital process improvement.

Required:

• Bachelor's or Master's degree from an accredited university or college or college or equivalent diploma with relevant experience.

• Solid understanding of quality management, business processes, ERP systems or related topics gained through education, internships, or early professional experience.

• Solid computer skills and confidence working with data and standard office applications.

• Strong attention to detail and willingness to follow established procedures.

• Good written and verbal communication skills and the ability to work effectively with different teams.

• Willingness to learn new systems, tools, and processes and to work under the guidance of a manager.

Preferred:

• Strong knowledge of ERP systems (specifically Oracle and/or MS Dynamics) and their role in business operations, quality management, or manufacturing.

• Familiarity with Quality Management Systems (QMS), Integrated Management Systems (IMS), or ISO 9001:2015.

• Basic knowledge of data analysis, reporting, or performance indicators.

• Awareness of continuous improvement methods, such as Kaizen or Lean.

• Basic knowledge of AI tools and their potential applications in business processes and quality management.

• Interest in system development, software testing, or improving digital workflows.

• Ability to organize tasks, document work clearly, and manage assigned activities with appropriate guidance.

Additional Information