Operational Quality Performance

• Monitor and review operational quality performance across Supply Chain operations.
• Identify quality issues, trends, risks, and improvement opportunities.
• Support operational teams in achieving quality objectives.
• Promote quality ownership and accountability within operations.
• Ensure consistent application of quality standards across locations.
• Quality standards are consistently applied, and operational quality performance improves across all supported business areas.

Operational Audits & Validation

• Conduct operational audits, validations, and process reviews.
• Verify adherence to procedures, standards, and customer requirements.
• Identify non-conformances and opportunities for improvement.
• Support operational readiness for internal and external audits.
• Work with operational teams to address findings.
• Operational standards are maintained, risks are identified early, and compliance with defined processes is improved. 

Operational Quality Issues & Corrective Actions

• Support investigation of quality-related issues.
• Facilitate root cause analysis and structured problem-solving activities.
• Drive implementation of corrective actions.
• Monitor effectiveness of implemented solutions.
• Escalate recurring or high-risk issues where appropriate.
• Quality issues are resolved effectively, and recurring problems are reduced through sustainable corrective actions. 

Customer Quality & Service Performance

• Support management of customer complaints and service quality issues.
• Work with operational teams to identify root causes.
• Support implementation of actions to improve customer experience.
• Monitor recurring customer quality trends and issues.
• Customer quality concerns are resolved effectively, resulting in improved service quality and customer satisfaction. 

Continuous Improvement & Operational Excellence

• Support deployment of Quality & Excellence initiatives.
• Promote standardisation and best practices.
• Apply structured problem-solving methodologies.
• Support implementation of continuous improvement projects.
• Contribute to operational excellence activities.
• Continuous improvement principles are embedded within operations, delivering improved performance and quality outcomes. 

Quality Performance & Reporting

• Monitor quality KPIs and operational performance measures through Power BI and other reporting tools.
• Analyse trends and identify improvement opportunities.
• Identify emerging risks and areas requiring attention.
• Provide quality performance reporting to management.
• Support management reviews and operational performance discussions.
• Use performance data to support operational decision-making and improvement actions.
• Escalate significant quality concerns where appropriate.
• Management has clear visibility of operational quality performance, trends, risks, and improvement opportunities, enabling informed decision-making and continuous improvement.

Education

• Degree in Quality, Logistics, Supply Chain, Business, Operations Management, Engineering, or a related discipline.
• Equivalent operational experience may be considered.

Preferred Qualifications

• ISO 9001 Internal Auditor or Lead Auditor qualification.
• Lean Six Sigma Green Belt or equivalent Continuous Improvement qualification.
• Quality Management qualification.
• Supply Chain or Logistics qualification (advantageous).

Experience

• Experience within logistics, transport, warehousing, distribution, or supply chain operations.
• Experience conducting audits, validations, or process reviews.
• Experience investigating operational issues and implementing corrective actions.
• Experience working with customer quality issues and service improvement initiatives.
• Experience working within multi-site operational environments.
• Experience monitoring KPIs and driving performance improvement.

Knowledge & Skills

• Strong understanding of operational quality management principles.
• Understanding of Quality Management Systems (Q-Pulse desirable).
• Understanding of customer requirements and service quality expectations.
• Knowledge of KPI management and performance analysis.
• Experience using Power BI or similar reporting and performance management tools.
• Understanding of and experience working with Supply Chain business applications, including Warehouse Management Systems (WMS), Transport Management Systems (TMS), and Enterprise Resource Planning (ERP) systems.
• Ability to analyse trends, identify risks, and support data-driven decision-making.
• Knowledge of Continuous Improvement methodologies would be advantageous.
• Strong communication, stakeholder management, and problem-solving skills.
• Ability to influence and coach operational teams without direct authority.
• Ability to facilitate process improvement and problem-solving activities.