We are currently looking for a Quality Assurance Advisor to join our Performance, Management, Quality and Audit Team at our head office in Bedford, MK44 3JZ. This is a 12-month maternity cover position, working full-time, office-based, Monday to Friday, 8:00 am to 5:00 pm.

The role of a Quality Assurance Advisor is to enhance and protect Copart’s values by providing the management team with audit results, advice, and performance measurements. You will be required to run reports to ensure that Copart’s processes are operating effectively, conduct regular audits on our sites and departments, ensure new initiatives for continuous improvement are rolled out, opportunities to improve are captured and undertaken, and ensure all standards agreed with regulatory bodies and our customer base are upheld.

Occasional travel to other Copart locations may be required.

Main Duties & Responsibilities:

• Assist in the production of accurate and thorough audit scopes to ensure consistency, fairness, and transparency for all audits as well as being able to identify areas for improvement to ensure that the Copart business continues to deliver a high quality service to our staff and customers across all areas.
• Carry out Quarterly desk top audits across all Copart operational facilities across the UK and Ireland
• Ensure regular and robust internal desktop audits are completed across the Copart business, to include Operations departments, Customer service departments, Claims Settlement departments and Complaints departments.
• Produce daily audits to ensure we are delivering high quality of images and high standards of accuracy for our vehicle auction website.
• Support the PQR team in focusing on Compliance, Quality and our ISO management scheme, working closely with our external FQR audit team
• Prepare audit reports that reflect audit outcomes and document progress to be shared with all relevant departments both on a regular basis and ad hoc as required.
• Whilst this job description attempts to cover the main duties and responsibilities of the post it is not exhaustive. The post holder is therefore expected to undertake any other reasonable duties within the capabilities and scope of the post as specified by their line manager. In such circumstances appropriate training will be provided.

What we need from you:

Essential

• High attention to detail
• Strong analytical and problem–solving skills
• Organisational and time management skills
• Intermediate to advanced Microsoft skills on: Excel, Word, and PowerPoint
• Strong communication and interpersonal skills.
• Team player and self-motivated

Desirable

• Previous experience in the Motor trade or insurance industry is an advantage.
• Self-driven with a desire for continuous learning
• Experience in a similar role

What we offer you in return:

• Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
• Give Back: Receive a paid day to volunteer for a charity of your choice.
• Health & Wellness: Healthcare Cash Plan.
• Your Future: Join our contributory workplace pension scheme for financial security.
• Investment: Purchase shares in our global company at a discounted rate.
• Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
• Life Assurance: Enjoy peace of mind with our life insurance coverage.
• Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.

#INDP1

Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.