Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Job Purpose

Supports the organization by providing expertise and guidance for the purchase of furniture, fixtures and equipment for hotel members that meet guidelines through endorsed suppliers.  Through relationship management, project coordination, and supplier collaboration, this role helps members identify solutions that meet brand standards, achieve project goals, and maximize the value of endorsed purchasing programs.

Key Responsibilities

• Provides customer service to members by providing expertise and guidance for the purchase of furniture, fixtures and equipment.
• Assesses member needs and ensures design coordination and standards.
• Supports enhancements to member properties by analyzing and reviewing property improvement plan to develop course of action to complete requirements within a specified time frame.
• Coordinates FF&E project for organized and timely delivery and installation.
• Ensures best pricing by obtaining standard and custom price quotes from suppliers.
• Negotiates pricing with supplier when special circumstances are present.
• Guides, reinforces and educates members on current company FF&E guidelines specific to existing, conversion, and new construction properties.
• Maintains communication with member properties by following up on quotes, product selection, additional selections, close of sale, order status, and payments.
   

Preferred Experience and Education

• Minimum 3 years related customer service, sales and/or purchasing experience.
• High School diploma or equivalent certification.

Required Knowledge and Skills

• Proficiency in Microsoft Office Suite and web-based business applications.
• Strong written, verbal, and presentation communication skills
• Ability to work with large client base and on multiple projects.
• Customer-focused mindset with the ability to build and maintain positive relationships with hotel members, internal departments, and suppliers.
• Consultative selling and influencing skills with the ability to recommend solutions that align with member needs and company standards.
• Provides guidance on policies and procedures.
• Receives operational guidance on duties, service standards and goals.
• Strong organizational skills with the ability to manage multiple projects, priorities, and deadlines simultaneously.
• Strong follow-through and attention to detail in managing quotes, orders, installations, and member communications.
• Familiar with company products and services and relevant policies, procedures, and guidelines specific to the job.
• Resolves defined problems and separates and combines tasks for efficient workflow. Analyzes successes and setbacks to find solutions.

Work Location and Schedule

• This is a hybrid position, requiring onsite presence Mondays, Wednesdays and Fridays at our Headquarters location, with the option to work remote on Tuesdays and Thursdays.  This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still providing flexibility and work life balance.  The office address is 6201 N 24th Parkway, Phoenix, Arizona 85016

This position is not eligible for immigration sponsorship. 

Benefits Summary for Full-Time Employees  

· Medical/Dental/Vision available day one 

· Vacation/Sick- accruals start day one 

· Paid company holidays and personal holidays to celebrate what’s important to you  

· 401K - company contribution and match (U.S.) 

· Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada) 

· Employee discounts/hotel discounts 

· Free financial and health wellness programs 

· Tuition Reimbursement 

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.